ceven

DocsBot AI

Syncs your knowledge base into custom AI bots and turns unanswered customer queries into structured support tickets for your team.

Try DocsBot AI in Ceven

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Why use Ceven?

  1. AI native DocsBot AI integration

    • Describe the outcome and Ceven picks the right DocsBot AI calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your DocsBot AI data, across all 38 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke DocsBot AI access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in DocsBot AI, when, and on whose behalf.
    • The agent pauses and asks when DocsBot AI is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach DocsBot AI.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every DocsBot AI action to support review and sign off.

Supported tools

Every action Ceven's agents can run on DocsBot AI, and when to use it.

Create Bot
Use this when you need to provision a new bot for a specific team or product module.
Delete Bot
Permanently remove a bot from the system using its unique ID.
Generate Conversation Ticket
Convert a specific chat interaction into a structured support ticket for a helpdesk.
Get Bot Details
Pull the full configuration and settings for a specific bot by its ID.
Get Team Details
Fetch complete team information including member lists and account settings.
List Team Bots
Pull a list of all bots currently associated with a specific team ID.
List Questions
Pull all questions asked of a bot, filtered by status like unanswered to find knowledge gaps.
List Bot Sources
Retrieve a paginated list of all documentation sources trained into a specific bot.
List Teams
Pull every team associated with the authenticated user account.
Update Bot
Modify the name, description, or behavior settings for an existing bot.
Update Team
Change the team name, description, or avatar URL for a specific team record.
Upload File to Cloud Storage
Upload a document to cloud storage using a presigned URL to train a bot.

12 actions · scroll to see them all

Frequently asked questions

Ceven interacts with the DocsBot AI API to manage sources. When you add a new URL or upload a file through a Ceven workflow, the agent triggers the update process in DocsBot AI. However, you should note that training is not instantaneous. Depending on the size of the document and the current system load, it may take several minutes for the bot to index the new information and start providing answers based on the new data. Ceven can be configured to poll the bot status or wait for a specific interval before confirming to you that the bot is fully updated and ready for live customer traffic.
Yes. You can use the Create Bot action within a loop to provision separate bots for each language you support. Each bot can be trained on a different set of translated documentation sources. The agent can then route users to the correct bot based on their browser language or a user preference setting. Because each bot has a unique ID, Ceven keeps the sources and settings isolated, ensuring that a Spanish speaking user does not receive an answer sourced from the English documentation unless you explicitly configure the bot to cross reference multiple language sources in its training set.
Ceven monitors the List Questions action to identify any queries marked as unanswered. You can build a workflow that triggers every twenty four hours to pull these gaps. The agent then analyzes the unanswered questions, searches your internal company wiki for the answer, and if found, uses the Upload File action to add that information to the bot. This creates a self healing knowledge base where the bot effectively tells the team what it needs to learn, and the agent handles the delivery of that information without a human needing to manually audit chat logs every day.
Ceven is limited only by the plan you have with DocsBot AI. Different tiers of DocsBot AI restrict the number of active bots and the total amount of training data you can upload. If a workflow attempts to Create Bot but your account has reached its plan limit, DocsBot AI will return a 403 or 429 error. Ceven handles this by capturing the error and notifying the administrator that a plan upgrade is required. It will not keep attempting the call in a loop, which prevents your API key from being temporarily throttled due to repeated failed requests for over quota resources.
The Generate Conversation Ticket action takes a conversation ID and transforms the chat transcript into a structured format. Ceven then takes this structured data and pushes it into your preferred helpdesk like Zendesk or Jira. The agent summarizes the user intent, extracts the core problem, and attaches the full transcript as a reference. This eliminates the need for the customer to repeat their problem to a human agent, as the human agent receives a concise summary and the full context of what the bot already tried to resolve before the ticket was escalated.
Yes. By combining List Team Bots with the Update Bot action, Ceven can perform bulk updates across your entire bot fleet. For example, if you need to change the system prompt or the bot description for ten different product bots, you can tell the agent to find all bots with a specific naming convention and update their settings. The agent iterates through the list and makes the API calls sequentially. This is significantly faster than clicking through the DocsBot AI dashboard for every individual bot, especially for companies managing large portfolios of specialized agents.
Ceven uses a two step process for uploading files. First, it requests a presigned URL from DocsBot AI. This URL is a temporary secure link that allows the file to be uploaded directly to cloud storage without the file data passing through the DocsBot AI application server itself. Once the upload is complete, Ceven confirms the file is stored and then associates that file with the specific bot ID. This method is more stable for large files and ensures that the training data is handled securely. If the upload fails, Ceven can retry the presigned URL request to ensure the document is successfully added.
Ceven can manage team level details and members using the Update Team and Get Team Details actions. However, fine grained permissioning is handled within the DocsBot AI platform itself. Ceven acts with the permissions of the authenticated user. If the user who connected the account is an admin, Ceven can perform any administrative task. If the user has restricted access, certain actions like Delete Bot or Update Team will return an unauthorized error. You should connect Ceven using an account with the necessary administrative privileges to ensure all workflow actions can execute without permission blocks.

Alternatives to DocsBot AI

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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Plug Ceven on top of the tools you already run. Connect DocsBot AI and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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