ceven

Fathom

Syncs meeting transcripts and summaries into your CRM, triggers follow up tasks based on verbal commitments, and archives key insights into your knowledge base.

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Why use Ceven?

  1. AI native Fathom integration

    • Describe the outcome and Ceven picks the right Fathom calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Fathom data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Fathom access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Fathom, when, and on whose behalf.
    • The agent pauses and asks when Fathom is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Fathom.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Fathom action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Fathom, and when to use it.

Get latest transcript
Pull the full text transcription of the most recent meeting for a specific user.
Get meeting summary
Retrieve the AI generated summary and key takeaways from a specific call ID.
List recordings
Pull a list of all recorded meetings within a date range to identify gaps in client outreach.
Search transcripts
Query across all meeting texts for specific keywords like pricing or competitor names.
Get call metadata
Retrieve meeting duration, participants, and platform used for a specific recording.
Create highlight
Mark a specific timestamp in a recording as a key moment for later review.
Update meeting folder
Move a recording into a specific project or client folder for better organization.
Get user meetings
Pull all calls associated with a specific team member to track coaching progress.
Delete recording
Remove a recording and its transcript from the Fathom vault for privacy compliance.
List folders
Pull all existing folder names to ensure a recording is mapped to the right client.
Get transcript segments
Pull the transcript broken down by speaker and timestamp for detailed analysis.
Sync to CRM
Push the Fathom summary and link directly to a linked CRM contact record.

12 actions · scroll to see them all

Frequently asked questions

Ceven respects all privacy and recording permissions set within the Fathom platform. If a meeting was marked as private or deleted in Fathom, the agent cannot access the transcript or summary. When you connect your account via OAuth, you grant Ceven permission to read your recordings, but the agent only accesses specific files when triggered by a workflow or a direct request. We do not store the raw audio files on our own servers; we pull the text data in real time to process your request and then discard the temporary context. You can revoke access at any time from the Fathom settings menu.
No. Fathom processes the recording and generates the transcript and summary after the meeting has ended and the file has been uploaded to their cloud. Ceven triggers its workflows once the Fathom API signals that the processing is complete. This means there is usually a short delay of a few minutes between the end of the call and the moment the agent can pull the data. For teams needing instant alerts, we recommend setting up a webhook that notifies Ceven the second the summary is ready so the agent can begin drafting follow up tasks immediately.
Ceven relies on the speaker diarization performed by Fathom. If Fathom misidentifies a speaker in the transcript, the agent will inherit that error. However, you can manually correct speaker names within the Fathom app, and the next time Ceven pulls the transcript, it will see the updated and corrected version. We recommend a quick review of high stakes transcripts in the Fathom dashboard before running a complex automation that sends a summary to a client, as AI transcription can occasionally struggle with heavy accents or significant background noise.
Ceven is subject to the API rate limits imposed by Fathom. While most users never hit these limits, very large organizations that process thousands of calls per day may experience slight delays in sync times. If you hit a rate limit, the agent will automatically queue the request and retry with an exponential backoff strategy to ensure no data is lost. We recommend grouping your sync requests into batches rather than triggering a separate workflow for every single tiny recording to keep the connection stable and performant across your entire sales team.
Yes. Because Ceven connects to the Fathom API and not the meeting platform itself, it does not matter if the call took place on Zoom, Google Meet, or Microsoft Teams. As long as the Fathom bot was present and the recording was successfully processed into a Fathom transcript, Ceven can access the data. This provides a unified layer of intelligence across your entire communication stack regardless of which video tool a client prefers to use. The agent treats all Fathom recordings as a standardized data format for summaries and action items.
No. Fathom is designed as a capture tool that requires the Fathom bot to join a live meeting or for a user to record via their app. Ceven cannot programmatically start a recording or force the bot into a meeting. The agent acts as the orchestration layer that takes the output of Fathom and moves it into other tools. You still manage your calendar invites and bot settings within Fathom to ensure your meetings are recorded. Once the recording exists, Ceven takes over the heavy lifting of data entry and task management.
Ceven can process any language that Fathom is able to transcribe. When the agent pulls a transcript in a foreign language, it uses its own internal translation capabilities to analyze the sentiment and extract action items in your preferred language. For example, if you have a call in Spanish, Ceven can pull the Spanish transcript from Fathom and then provide you with an English summary and a list of tasks in your project management tool. This makes it ideal for global teams that need to centralize insights from diverse regional markets.
Ceven can process transcripts of any length, but extremely long meetings may be broken into smaller chunks to fit within the context window of the AI model. For a typical one hour call, the agent can easily ingest the entire transcript. For all day workshops or four hour strategy sessions, the agent will perform a map reduce operation where it summarizes sections of the call individually before creating a final master summary. This ensures that key details from the beginning of a long session are not forgotten by the time the agent reaches the end.

Alternatives to Fathom

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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Plug Ceven on top of the tools you already run. Connect Fathom and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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