ceven

Facebook

Syncs Facebook Page interactions to your CRM, automates community management by drafting replies to comments, and pushes scheduled content from your marketing calendar.

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Standard

Why use Ceven?

  1. AI native Facebook integration

    • Describe the outcome and Ceven picks the right Facebook calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Facebook data, across all 39 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Facebook access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Facebook, when, and on whose behalf.
    • The agent pauses and asks when Facebook is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Facebook.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Facebook action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Facebook, and when to use it.

Create post
Use this to publish a new text update to a Facebook Page immediately.
Create photo post
Post an image with a caption to the Page feed to drive visual engagement.
Create comment
Reply to a user comment or start a new thread on a specific post.
Send message
Send a text based direct message from the Page to a user via Messenger.
Get page conversations
Pull a list of all active conversations between the Page and its followers.
Get post insights
Retrieve reach, impressions, and engagement metrics for a specific post.
Get page insights
Pull high level analytics for the entire Page to track growth trends.
Upload photos batch
Upload up to 50 photos at once to a Page or specific album.
Get comments
Pull all comments from a specific post to analyze sentiment or find questions.
Publish scheduled post
Force a previously scheduled or unpublished post to go live immediately.
Mark message seen
Update the status of a Messenger thread to seen so users know it was read.
Search page details
Pull the current profile information, category, and about section of a Page.
Add Photos to Album
Adds photos to an existing facebook album. note: currently adds one photo at a time. for true batch upload, use facebook's batch api endpoint directly.
Add Reaction
Adds a specific reaction (like, love, wow, etc.) to a facebook post or comment.
Assign Page Task
Assigns tasks/roles to a user for a specific facebook page.
Create Photo Album
Creates a new photo album on a facebook page.
Create Video Post
Creates a video post on a facebook page.
Delete Comment
Deletes a facebook comment.
Delete Post
Deletes a facebook page post.
Get Comment
Retrieves details of a specific facebook comment.
Get Conversation Messages
Retrieves messages from a specific conversation.
Get Message Details
Retrieves details of a specific message sent or received by the page.
Get Page Details
Fetches details about a specific facebook page.
Get Page Photos
Retrieves photos from a facebook page.
Get Page Posts
Retrieves posts from a facebook page.
Get Page Roles
Retrieves a list of people and their tasks/roles on a facebook page.
Get Page Videos
Retrieves videos from a facebook page.
Get Post
Retrieves details of a specific facebook post.
Get Post Reactions
Retrieves reactions (like, love, wow, etc.) for a facebook post.
Get Scheduled Posts
Retrieves scheduled and unpublished posts for a facebook page.

30 actions · scroll to see them all

Frequently asked questions

No. This integration only supports Facebook Pages. The Meta API restricts automated access to personal profiles to protect user privacy and prevent spam. To use Ceven, you must be an admin or have a designated role on a professional Page. Personal profiles do not have the same API endpoints as Pages, so the agent cannot post to your personal wall or read your private friends list. If you have a personal account, you can easily create a Page for your business or brand and connect that to Ceven to start automating your social workflows.
Ceven uses an intelligent queuing system to stay within the limits set by Meta. Facebook applies rate limits based on the number of calls made relative to the number of users who have authorized your app. If a workflow triggers a massive burst of requests, such as pulling thousands of comments, Ceven will automatically pace those requests and retry with exponential backoff. This prevents your access token from being temporarily throttled or revoked. You will see a pending status in your workflow logs if the agent is slowing down to respect the API constraints.
When you connect via OAuth, you will be asked to grant permissions such as pages show list, pages read engagement, and pages manage posts. These are standard Meta permissions required to read your feed and publish on your behalf. You can choose specifically which Pages from your account the agent can access. Ceven only requests the minimum scopes necessary to perform the actions you trigger in your workflows. You can review or revoke these permissions at any time through the Business Integrations section of your Facebook account settings.
Yes, but we recommend a human in the loop. You can build a workflow where Ceven monitors for new comments, uses an AI model to draft a response based on your brand voice, and then sends that draft to a Slack channel for approval. Once a team member clicks approve, the agent calls the Create Comment action to post the reply. This prevents the AI from hallucinating or posting inappropriate content while still removing the manual work of typing every single response to common customer questions.
Yes. The integration includes a specific action for video posts. You can provide a direct URL to a video file or a hosted asset, and the agent will handle the upload and captioning. Note that video processing on the Facebook side can take several minutes before the post actually appears live on the Page. Ceven will confirm when the API call is successful, but you may need to wait a short while for the video to finish rendering on the platform before it is visible to your followers.
The batch upload action uses the Meta Batch API to group multiple upload requests into a single HTTP call. This is significantly faster and more reliable than uploading photos one by one, which often triggers rate limits. You can send up to 50 photos in a single batch. The agent ensures that each photo is correctly associated with the target album or the Page wall. If one photo in the batch fails due to a file size or format issue, the agent will report the specific error while successfully posting the remaining images.
Ceven can pull public data from other Pages if that data is accessible via the public API. However, Meta has significantly tightened permissions around reading data from Pages you do not manage. For your own Page, you have full access to insights and messages. For other Pages, you are limited to basic public information. You cannot use Ceven to read private messages of other Pages or access their private insights. We recommend focusing your workflows on managing your own community and analyzing your own performance data.
Ceven uses OAuth 2.0 with refresh tokens to ensure your connection stays active. When the short lived access token expires, the agent automatically uses the refresh token to request a new one from Meta. You should not experience any downtime in your workflows. However, if you change your Facebook password or manually revoke the app permissions in your account settings, the refresh token becomes invalid. In that case, you will receive a notification from Ceven asking you to reconnect your account to restore the automation.

Alternatives to Facebook

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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Plug Ceven on top of the tools you already run. Connect Facebook and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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