ceven

Respond.io

Syncs customer messages across channels into your CRM, automates internal handoffs with context notes, and manages contact tagging based on conversation intent.

Try Respond.io in Ceven

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Why use Ceven?

  1. AI native Respond.io integration

    • Describe the outcome and Ceven picks the right Respond.io calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Respond.io data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Respond.io access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Respond.io, when, and on whose behalf.
    • The agent pauses and asks when Respond.io is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Respond.io.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Respond.io action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Respond.io, and when to use it.

Add internal comment
Use this when you need to leave a private note for other team members on a specific contact conversation.
Create contact
Use this to add a new person to the workspace using a unique identifier before starting a conversation.
List channels
Pull a complete list of all messaging channels connected to the workspace to verify connectivity.
List users
Fetch all workspace users for the purpose of auditing access or assigning conversations to specific staff.
Create space tag
Use this to create a new label for categorizing contacts or conversations within the workspace.
Get message
Pull the specific content and metadata of a single message sent or received from a contact.
Update space tag
Modify the name, color, or emoji of an existing tag after confirming the tag ID exists.
Search contacts
Query the workspace for existing contacts by name or phone number to avoid duplicates.
Assign conversation
Route a specific conversation to a designated user or team based on the topic of the chat.
Delete tag
Remove an obsolete tag from the workspace to keep the labeling system clean.
List messages
Pull the conversation history for a contact to provide context for an AI response.
Update contact
Modify contact details such as email or custom fields based on information shared in chat.
Add internal comment to conversation
Tool to add a comment (internal note) to a contact's conversation. use after verifying the contact identifier.

13 actions · scroll to see them all

Frequently asked questions

Ceven implements a request queue that respects the specific API rate limits set by Respond.io. If a workflow triggers a massive bulk update of contacts or tags, the agent automatically paces the calls to avoid 429 errors. We use an exponential backoff strategy, meaning if the system receives a rate limit signal, it pauses for a short duration before retrying the request. This ensures that your main workspace remains responsive for human agents while the AI processes background tasks. You can monitor the queue status in the Ceven dashboard to see if any actions are being delayed due to these provider limits.
Yes. As long as the channel is connected to your Respond.io workspace, Ceven can access the message stream. This includes WhatsApp, Facebook Messenger, Line, and Telegram. The agent treats the Respond.io API as the single gateway, so it does not need separate credentials for each individual messaging app. Once you authorize the workspace, the agent can pull message history and metadata regardless of where the customer is typing. This allows you to build a single workflow that handles customer queries uniformly across every platform you support.
Yes, there is a known processing delay when using the Create Contact endpoint. Respond.io must propagate the new contact across its distributed infrastructure before that contact can be used in subsequent API calls like sending a message or adding a tag. Ceven handles this by introducing a short programmable pause after a contact creation call before attempting to execute the next step in the workflow. If you are building a high speed automation, be aware that immediate follow up actions might occasionally fail if the provider has not finished indexing the new record.
Ceven can list users and help you audit who is in your workspace, but it cannot modify the granular permission levels of your human agents. Permission management is handled exclusively through the Respond.io admin dashboard for security reasons. The API provides read access to user lists so the agent can suggest who to assign a conversation to, but it cannot promote a user to admin or change their role. This ensures that your security settings remain under human control and cannot be accidentally altered by an automated workflow.
The agent uses the internal comment tool to leave breadcrumbs for your human staff. For example, if the agent identifies a customer as a high value client by checking your database, it will post a private note in the Respond.io conversation saying this is a Gold Tier customer. These notes are invisible to the customer and only appear for your team. This allows the AI to do the heavy lifting of research and data gathering without cluttering the customer facing chat window with technical details or internal jargon.
Yes. The agent analyzes the incoming text of a message to identify intent. If a customer mentions pricing or a quote, Ceven can call the Create Space Tag tool if the tag does not exist, and then apply that tag to the contact. This allows you to build automated segments in Respond.io for later marketing or reporting. You can define the logic for these tags in the Ceven workflow editor, specifying exactly which keywords or sentiments should trigger a specific tag application.
Ceven does not store your message history in a permanent database. We process the messages in real time to execute your workflows and provide context to the AI model. Once the workflow execution is complete and the response is sent, the message content is cleared from the active memory buffer. We only store the metadata required to maintain the connection to your workspace and the logs of which actions were taken. This architecture ensures that your customer data remains within the Respond.io ecosystem and is not duplicated on our servers.

Alternatives to Respond.io

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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