ceven

Shippo

Automates the creation of shipping labels, compares live carrier rates in real time, and syncs tracking updates directly into your order management system.

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Why use Ceven?

  1. AI native Shippo integration

    • Describe the outcome and Ceven picks the right Shippo calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Shippo data, across all 95 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Shippo access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Shippo, when, and on whose behalf.
    • The agent pauses and asks when Shippo is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Shippo.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Shippo action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Shippo, and when to use it.

Create shipment
Use this when you need to generate shipping rates by providing origin and destination addresses and parcel details.
Create transaction
Purchase a shipping label using an existing rate ID or by specifying shipment details directly.
Create address
Store a new sender or recipient address. Use this to validate addresses against carrier databases before shipping.
Create parcel
Define package dimensions and weight specifications for rate calculations or label generation.
Get live rates
Pull current pricing from multiple carriers for a specific shipment to find the cheapest option.
Register tracking webhook
Start tracking a shipment using its carrier and tracking number to receive status updates.
Create customs item
Define contents, value, and origin of items for international customs declarations.
Create batch
Group multiple shipments together for bulk label purchasing with the same carrier.
Create refund
Request a refund for a previously purchased shipping label or transaction.
Get address
Pull the details of an existing address using its object ID.
Create manifest
Generate a manifest document for a carrier to scan multiple shipments at pickup.
Get carrier status
Check the registration or authentication status of a connected carrier account.
Create Shippo Address
Tool to create a new address in Shippo. Use when you need to store sender or recipient addresses for shipping labels and transactions. Addresses can be validated against carrier databases before creation by setting validate=true.
Create Carrier Account
Tool to create a new carrier account in Shippo. Use when you need to register carrier credentials for shipping operations. This action requires detailed billing and contact information, and for UPS accounts specifically, the user must agree
Create Live Rate
Tool to generate live shipping rates from multiple carriers for a given shipment. Use when you need real time pricing for shipping from origin to destination with specific items. Returns available rates with costs and delivery estimates.
Create Merchant Address
Tool to create a new address for a merchant using Shippo's Platform API. Use when you need to add an address to a merchant's account for shipping operations. This endpoint is part of the Platform API and requires a merchant ID.
Create Merchant Batch
Tool to create a batch for a merchant using the Shippo Platform API. Use when you need to create bulk shipment batches for a specific merchant account. Requires valid merchant ID, carrier account, and shipment IDs.
Create Merchant Carrier Account
Tool to create a carrier account for a merchant using the Shippo Platform API. Use when you need to register carrier credentials for a specific merchant in a platform integration scenario.
Create Merchant Customs Declaration
Tool to create a new customs declaration for a merchant using Shippo's Platform API. Use when you need to create a customs declaration for international shipments on behalf of a merchant. This endpoint is part of the Platform API and requir
Create Merchant Customs Item
Tool to create a new customs item for a merchant using Shippo's Platform API. Use when you need to create customs items for a merchant's international shipments. This endpoint is part of the Platform API and requires a merchant ID.
Create Merchant Order
Tool to create an order for a merchant using the Shippo Platform API. Use when you need to create an order on behalf of a merchant account with recipient address and order details.
Create Merchant Parcel
Tool to create a new parcel for a merchant using Shippo's Platform API. Use when you need to define package dimensions for a merchant's shipping operations. This endpoint is part of the Platform API and requires a merchant ID.
Create Merchant Refund
Tool to create a refund for a merchant using the Shippo Platform API. Use when you need to refund a transaction for a specific merchant account. Requires valid merchant ID and transaction ID.
Create Merchant Shipment
Tool to create a new shipment for a merchant using Shippo's Platform API. Use when you need to create a shipment with origin/destination addresses and parcel details to get shipping rates. This endpoint is part of the Platform API and requi
Create Merchant Transaction
Tool to create a shipping label transaction for a merchant using the Shippo Platform API. Use when you need to purchase a shipping label for a specific merchant account using an existing rate ID.
Create Order
Tool to create a new order in Shippo. Use when you need to register an order for shipment processing. The order must include a recipient address and placement timestamp. Line items can be provided for detailed tracking, or a total weight ca
Create Service Group
Tool to create a new Shippo service group with specified pricing model and carrier service levels. Use when you need to configure a custom shipping rate group for checkout display.
Create User Parcel Template
Tool to create a new user parcel template in Shippo with preset dimensions and weight specifications. Use when you need to define reusable package configurations for shipping rate calculations or label generation. User parcel templates can
Create Shippo Webhook
Tool to create a new webhook subscription in Shippo. Use when you need to register an endpoint to receive real time notifications for shipping events such as tracking updates, transaction creation, or batch processing. Webhooks enable autom
Delete Default Parcel Template
Tool to clear the current default parcel template. Use when you need to remove the default parcel template configuration for live rates at checkout.

30 actions · scroll to see them all

Frequently asked questions

Ceven connects to your Shippo account via OAuth, which allows the agent to act on behalf of the carrier accounts you have already linked within the Shippo dashboard. This means you manage your UPS, FedEx, and USPS credentials inside Shippo, and Ceven simply calls the API to request rates and purchase labels. If you add a new carrier to Shippo, the agent immediately sees the updated available services and rates without needing a reconnection. The agent can check the registration status of any carrier to ensure the label generation process does not fail due to an expired account token or a billing issue with the carrier.
Yes. For every international order, the agent can use the Create Customs Item action to define the nature of the goods, the weight, and the value. It then bundles these items into a customs declaration. This prevents the common issue of packages being held at the border due to missing paperwork. The agent can pull the required Harmonized System codes from your product catalog and map them to the Shippo customs fields automatically. This ensures that every international shipment is compliant with destination country laws without requiring a human to manually fill out forms for every single package.
Ceven uses the Register Tracking Webhook action to tell Shippo which parcels to monitor. Instead of polling the API every hour, which would be inefficient, Ceven provides a webhook URL. Whenever the carrier updates the package status, Shippo pushes a notification to Ceven. The agent then processes this event and can trigger downstream actions, such as sending a Slack notification to your support team or updating a Shopify order status to delivered. This ensures that your customers get updates the second the carrier scans the box, reducing the number of where is my order tickets.
Ceven is bound by the API rate limits set by Shippo. For most accounts, these limits are generous, but during extreme peak seasons like Black Friday, very high volume bursts can trigger rate limiting. If the agent hits a 429 Too Many Requests response, it is designed to implement an exponential backoff strategy, meaning it will wait a few seconds before retrying the request. To avoid this, the agent can use the Create Batch action to group shipments together, reducing the total number of API calls needed to purchase labels for hundreds of orders at once.
Absolutely. The agent uses the Create Live Rate action to fetch a list of all available services from every carrier you have connected. It can then apply logic to choose the best one. For example, you can tell the agent to always pick the cheapest option that delivers within three business days. If the cheapest option is a carrier you want to avoid for certain fragile items, you can set a rule to prioritize a different carrier for those specific SKUs. The agent handles the comparison logic in the workflow layer and only executes the purchase transaction for the winning rate.
If an order is canceled or an address is found to be incorrect after the label is purchased, the agent can trigger the Create Refund action. This sends a request to Shippo to void the label and reclaim the funds from the carrier. Note that carriers have different windows for when a label can be refunded. If the carrier has already scanned the package into their system, the refund request will likely be rejected by the carrier API. In these cases, the agent will flag the transaction for human review and notify the operations team that a manual void is required.
The agent utilizes the Create Address action, which includes built in validation. When a customer enters their address, Ceven sends it to Shippo, which checks it against carrier databases. If the address is invalid or missing a suite number, the agent can be programmed to pause the workflow and send an email to the customer asking for a correction. This prevents costly shipping errors and reduces the amount of returned to sender packages. The agent only proceeds to the rate fetching and label purchase stages once the address is confirmed as deliverable by the carrier.
Yes, the agent can use the Create Parcel action to define dimensions based on the items in the order. You can set up a mapping where specific product weights trigger different parcel templates. For example, if an order contains only one small item, the agent selects a small mailer. If the order contains five items, it calculates the total volume and selects a medium box. This ensures that the live rates you receive are accurate and that you are not overpaying for shipping due to incorrect package dimensions being sent to the carrier API.

Alternatives to Shippo

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

EasyPost logoEasyPostShipStation logoShipStationShippo logoShippo

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