ceven

Sendbird

Syncs in app chat data to your CRM, automates user onboarding into group channels, and manages community moderation through AI workflows.

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Why use Ceven?

  1. AI native Sendbird integration

    • Describe the outcome and Ceven picks the right Sendbird calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Sendbird data, across all 37 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Sendbird access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Sendbird, when, and on whose behalf.
    • The agent pauses and asks when Sendbird is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Sendbird.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Sendbird action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Sendbird, and when to use it.

Create group channel
Use this when you need to start a conversation with specific users by creating a new group channel.
Send message
Post a text, file, or admin message to an existing group channel.
Add members to group channel
Use this when you need to invite one or more users into an existing group channel.
Ban user from group channel
Restrict member access by banning a user. Execute after confirming channel url and user id.
Mute user
Prevent a user from sending messages in a group channel for a specified duration.
List group channels
Fetch paginated group channels with optional filters to see active conversations.
View user
Retrieve detailed user data and profile information by their user id.
Get unread item count
Pull total unread messages, mentions, and channel counts for a specific user.
Update sendbird user
Modify user nickname, profile image url, activation status, or custom metadata.
Issue session token
Generate or refresh a user session token for secure authentication.
Delete message
Permanently remove a sent message from a group channel after confirming permissions.
List group channel members
Paginate through all members of a specified group channel.
Create Sendbird User
Tool to create a new user. use when you need to register a user account in sendbird.
Delete Group Channel
Tool to delete a specific group channel. use when you have the channel url and want to permanently remove the channel. execute after confirming the channel exists.
Delete Sendbird User
Tool to delete a sendbird user. use when you need to remove a user from your sendbird application, optionally permanently.
Get Count Preference Of Channel
Tool to retrieve a user's count preference for a specific group channel. use after confirming the user and channel exist to determine whether to display all, unread only, or mention only counts.
Sendbird Get Group Channel Count by Join Status
Tool to retrieve number of group channels by join status for a user. use when you need counts of invited, joined, and total channels for a specific user.
Sendbird Get Unread Item Count
Tool to retrieve a user's unread item counts. use after you need the total unread messages, mentions, and channel counts for a specific user.
Leave Group Channels
Tool to leave group channels for a user. use when you need to make a user exit one or more joined group channels.
List Banned Members
Tool to list banned members in a group channel. use when you need to see which users are banned from a specific group channel.
List Operators by Custom Channel Type
Tool to list operators of a channel by custom channel type. use when you need to fetch operators for a specific custom channel type with pagination.
List Group Channel Operators
Tool to list operators of a group channel. use after specifying the channel url when needing to paginate through operators.
List Open Channel Operators
Tool to list operators of an open channel. use when you have the open channel url and need to fetch its operators. supports pagination via token and limit.
List Users
Tool to retrieve a list of users. use after setting up sendbird api credentials to paginate or filter all users in your application.
Mark All User Messages As Read
Tool to mark all of a user's messages as read in group channels. use when resetting unread message counts after a user has viewed all messages.
Register Operators by Custom Channel Type
Tool to register users as operators to channels by custom channel type. use when assigning operator roles for all channels of a specified custom type.
Register Group Channel Operators
Tool to register one or more users as operators in a sendbird group channel. use when elevating permissions of existing channel members.
Register Operators to Open Channel
Tool to register operators to an open channel. use after creating or updating an open channel when you need to assign operator roles.
Revoke All Session Tokens
Tool to revoke all session tokens for a user. use when you need to invalidate all active sessions for security.
Sendbird View Message
Tool to view a specific message in a group channel. use after confirming channel url and message id.

30 actions · scroll to see them all

Frequently asked questions

Ceven manages session tokens by interacting with the Sendbird platform API to issue and rotate tokens for your users. When a workflow requires an action on behalf of a user, the agent calls the issue session token endpoint to generate a valid token. This ensures that the communication remains secure and follows the Sendbird security model. We do not store these short lived tokens longer than necessary to complete the request. If a security event occurs, you can use the revoke all session tokens action to instantly kill all active sessions for a specific user across your entire application.
Yes. You can build workflows that trigger based on specific keywords or external reports. For example, if a sentiment analysis tool flags a message as abusive, Ceven can automatically call the ban user from group channel action. It can also mute users for a set period of time to cool down heated discussions. Because the agent has access to the list group channel members action, it can identify the roles of the people involved and escalate the issue to a human operator if the flagged user is a premium member or a trusted community leader.
Sendbird enforces specific platform limits on the number of group channels a user can join and the total number of members per channel. Depending on your Sendbird plan, there are hard caps on the maximum member count for a single group channel. If a Ceven workflow attempts to add a member to a channel that has reached its plan limit, the API will return an error. We recommend building a check into your workflow to list group channel members first to verify capacity before attempting to add new users to avoid failed execution steps.
Ceven uses the get unread item count tool to poll or react to the state of a users inbox. It can track total unread messages and mentions across all joined channels. This is particularly useful for building dashboards that alert your support team when a user has a high volume of unanswered queries. You can also use the mark all user messages as read action to clear these counts once a human agent has stepped in to resolve the issue, ensuring that your internal metrics for response time remain accurate.
Yes. The agent can elevate standard users to operator status using the register group channel operators tool. Operators have higher privileges, such as the ability to delete messages sent by other users or manage channel settings. You can automate this process so that users who reach a certain trust score in your app are automatically granted operator permissions in specific community channels. This removes the need for your team to manually assign roles every time a new community moderator is promoted within your user base.
When retrieving large datasets, such as a full list of users or members in a massive channel, Ceven utilizes the pagination tokens provided by the Sendbird API. The agent automatically handles the cursor logic, making sequential requests to fetch the next page of results until the full set is retrieved or your specific filter criteria are met. This prevents timeout errors and ensures that the agent does not miss any users when performing bulk updates or audits of your user base across the platform.
Absolutely. You can create a workflow that triggers whenever a user profile is updated in your CRM. Ceven then calls the update sendbird user tool to sync the nickname, profile image, or custom metadata fields. This ensures that when a user is chatting in your app, the identity and attributes seen by your operators are always in sync with your source of truth. This is critical for personalized support where the operator needs to know the users current subscription tier or account manager before replying.
Sendbird maintains a ban list for each group channel. Once the ban user from group channel action is executed, that user is blocked from rejoining until the unban user action is called. Ceven can be configured to monitor rejoin attempts or manage the unban process based on a calendar trigger. For instance, you can set a workflow to automatically unban a user after a thirty day penalty period, provided their account status in your external database has been updated to active and compliant.

Alternatives to Sendbird

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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