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Sendbird AI Chatbot

Deploys and manages AI agents across your chat channels, updates bot configurations in real time, and syncs conversation metadata to your internal support tools.

Try Sendbird AI Chatbot in Ceven

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Why use Ceven?

  1. AI native Sendbird AI Chatbot integration

    • Describe the outcome and Ceven picks the right Sendbird AI Chatbot calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Sendbird AI Chatbot data, across all 6 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Sendbird AI Chatbot access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Sendbird AI Chatbot, when, and on whose behalf.
    • The agent pauses and asks when Sendbird AI Chatbot is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Sendbird AI Chatbot.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Sendbird AI Chatbot action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Sendbird AI Chatbot, and when to use it.

Create Bot
Use this when you need to add a new AI or default bot to your Sendbird application for a specific use case.
Get Bot
Pull the full details of a specific bot using its user id to verify settings before making changes.
List Bots
Fetch all bots in the application with optional filters and pagination to audit your current agent fleet.
List Group Channels
Pull available group channels to determine where a bot should be deployed or monitored.
Unregister Bot Webhook
Remove the webhook configuration for a specific bot to stop event notifications from hitting your server.
Update Bot
Change a bot user id, nickname, profile image url, or toggle read receipt and privacy settings.
Update Bot Webhook
Modify the webhook url or enable and disable the webhook for an existing bot to reroute data.
Search Bots
Query the bot list by specific attributes to find agents assigned to certain regions.
Verify Bot Status
Check if a bot is currently active and reachable within a specific group channel.
Sync Bot Profile
Align bot nicknames and images across multiple bots to maintain brand consistency.
Audit Webhooks
List all bots and their associated webhook urls to find broken or outdated endpoints.
Provision Support Bot
Run a sequence to create a bot and immediately assign it to a support group channel.

12 actions · scroll to see them all

Frequently asked questions

Ceven connects to your Sendbird application using your API token. This token is stored in an encrypted vault and is only used to make requests to the Sendbird REST API on your behalf. When a workflow triggers a bot creation or update, Ceven attaches the token to the header of the request. You can rotate this token in the Sendbird dashboard at any time, though you will need to update the token in Ceven to resume automation. We do not store user passwords or session cookies, ensuring that the connection remains scoped only to the administrative actions allowed by your API token permissions.
Yes, provided you provide the API tokens for each separate application. Ceven treats each application as a distinct environment. You can build a single workflow that updates bot settings across multiple applications by looping through a list of tokens. This is particularly useful for companies that maintain separate Sendbird apps for different regions or product lines. The agent will execute the update bot call for each application sequentially, ensuring that your brand voice and bot nicknames stay consistent across your entire global footprint without requiring manual entry for every app.
Ceven monitors the response from the Sendbird API. If an update bot webhook call returns an error, the workflow will enter a retry state based on your configured policy. If the failure persists, the agent can trigger a notification to your team via Slack or email. Because Ceven sits between the trigger and the API, it can log the exact error code returned by Sendbird, such as a 400 Bad Request for an invalid URL. This allows you to fix the endpoint and resume the workflow without having to manually track which bots were updated and which were missed.
Ceven is limited by the rate limits imposed by the Sendbird API. Depending on your Sendbird plan, there are caps on how many API requests you can make per second. If you attempt to update hundreds of bots simultaneously, Sendbird may return a 429 Too Many Requests error. Ceven handles this by implementing exponential backoff, meaning the agent will pause and retry the request after a short delay. For very large scale operations, we recommend staggering your bot updates across several hours to avoid hitting these hard limits and ensuring smooth deployment across your channels.
Ceven manages the infrastructure and configuration of the bot rather than the internal LLM prompt logic. It can create the bot, update the nickname, change the profile image, and manage the webhooks that send data to your AI engine. However, the fine tuning of the AI responses and the knowledge base training happen within the Sendbird AI Chatbot dashboard or via their specific AI training APIs. Use Ceven to handle the operational side of bot management, such as deploying new bots to new channels or updating bot metadata for different marketing campaigns.
Ceven can toggle privacy settings using the update bot action. This allows you to programmatically control who can see the bot or how it interacts with users in a group channel. For example, you can set a bot to be private during a testing phase and then switch it to public once the workflow confirms the webhook is receiving data correctly. This removes the need to manually click through the dashboard for every new bot deployment, allowing you to move from staging to production with a single command or a scheduled trigger.
Yes, the agent can use the list bots action to pull a full inventory of your bots. By combining this with a filter, Ceven can identify bots that are missing webhooks or have outdated nicknames. You can set up a weekly audit workflow that lists all bots, checks their configuration against a master sheet, and automatically applies the update bot action to any that have drifted from the standard. This ensures that no ghost bots are left running in your channels and that every active agent is correctly configured and monitored.

Alternatives to Sendbird AI Chatbot

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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