ceven

Jira

Syncs customer feedback and bug reports directly into your development backlog, automates ticket routing based on priority, and updates stakeholders as issues move through the workflow.

Try Jira in Ceven

Ask Ceven anything
Standard

Why use Ceven?

  1. AI native Jira integration

    • Describe the outcome and Ceven picks the right Jira calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Jira data, across all 94 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Jira access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Jira, when, and on whose behalf.
    • The agent pauses and asks when Jira is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Jira.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Jira action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Jira, and when to use it.

Create issue
Use this to log a new bug, task, or story in a specific project. Define the summary and description to start the development cycle.
Edit issue
Update fields on an existing ticket. Use this to change the priority, update the summary, or modify the description as new info arrives.
Assign issue
Assign a ticket to a specific user or the default assignee. Use this to route work to the right engineer.
Get issue
Pull the full details of a specific ticket by its key. Use this to check the current state, description, and custom fields.
Add comment
Post a rich text update to a ticket. Use this to add context from a customer or log an automated system check.
Find users
Search for a user by email or name to retrieve their account ID. Required before assigning tickets or adding watchers.
List boards
Pull all available boards to identify where a specific sprint or project is being tracked.
Move issues to sprint
Shift one or more tickets into an active sprint. Use this for just in time backlog grooming.
Link issues
Create a relationship between two tickets. Use this to mark one issue as a blocker or a duplicate of another.
Add attachment
Upload a file or screenshot to a ticket. Use this to attach logs or evidence of a bug.
List issue comments
Pull the full conversation history for a ticket. Use this to summarize the current status of a bug.
Create sprint
Start a new sprint on a board. Define the goal and date range to organize the next work cycle.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Create Version
Creates a new version for releases or milestones in a jira project.
Delete Comment
Deletes a specific comment from a jira issue using its id and the issue's id/key; requires user permission to delete comments on the issue.
Delete Issue
Deletes a jira issue by its id or key.
Delete Version
Deletes a jira version and optionally reassigns its issues.
Delete Worklog
Deletes a worklog from a jira issue with estimate adjustment options.
Get All Issue Type Schemes
Retrieves all jira issue type schemes with optional filtering and pagination.
Get all projects
Retrieves all visible projects using the modern paginated jira api with server side filtering and pagination support.
Get Issue Statuses
Retrieves all available issue statuses from jira with details.
Get All Users
Retrieves all users from the jira instance including active, inactive, and other user states with pagination support.
Get Comment
Retrieves a specific comment by id from a jira issue with optional expansions.
Get Current User
Retrieves detailed information about the currently authenticated jira user.
Get Issue Link Types
Retrieves all configured issue link types from jira.
Get Issue Property
Retrieves a custom property from a jira issue by key.
Get Issue Resolutions
Retrieves all available issue resolution types from jira.
Get issue types
Retrieves all jira issue types available to the user using the modern api v3 endpoint; results vary based on 'administer jira' global or 'browse projects' project permissions.

30 actions · scroll to see them all

Frequently asked questions

Ceven operates using the permissions of the user who authorized the OAuth connection. If the connecting user does not have permission to delete an issue or transition a ticket in a specific project, the agent will receive a 403 error from the Jira API. This ensures that your existing project security schemes and permission levels remain the source of truth. You can restrict the agent by using a dedicated service account with limited project access if you want to prevent it from touching sensitive boards. The agent will never attempt to bypass your internal governance settings or administrative locks.
Ceven can create issues in any project where the authorized user has the Create Issue permission. To do this successfully, the agent needs to know the project key and the issue type ID. Because issue types vary by project, Ceven first queries the project configuration to ensure it uses a valid type like Bug or Story. If a project uses a custom issue type scheme, the agent dynamically fetches the available options to avoid API errors. This means you can have different workflows for your mobile team and your backend team without changing the agent logic.
This integration is built specifically for Jira Cloud using the v3 REST API. It leverages OAuth 2.0 for secure access and supports the modern Atlassian Document Format for rich text comments. If you are running a self hosted Jira Data Center or Server instance, the API endpoints and authentication methods differ significantly. Currently, Ceven does not support the on premise versions of Jira because they require complex network tunneling and different auth flows. We recommend migrating to Jira Cloud to take full advantage of the automated workflow capabilities provided by the agent.
Atlassian imposes rate limits on their API to ensure platform stability. When Ceven hits a rate limit, the agent receives a 429 Too Many Requests response. We have built in an exponential backoff strategy that pauses the workflow and retries the request after the duration specified in the Retry After header. For high volume operations like bulk issue creation, the agent automatically batches requests to minimize the number of calls. This prevents your account from being throttled and ensures that critical ticket updates are processed as quickly as the API allows.
Yes. Ceven can list all boards, create new sprints, and move issues between the backlog and active sprints. This is particularly useful for automating the end of a sprint where incomplete tasks need to be rolled over to a new cycle. The agent can also identify which board a project is associated with by querying the board configuration. By combining this with a schedule, you can have the agent generate a weekly summary of sprint velocity and move stale tickets back to the backlog automatically.
Jira uses unique account IDs rather than emails or usernames for assignments in the v3 API. When you tell Ceven to assign a ticket to a person, the agent first uses the Find Users tool to search for that person by email or display name. Once it retrieves the correct account ID, it passes that ID into the Assign Issue call. This two step process ensures that the ticket goes to the correct person even if multiple users have similar names. If no unique match is found, the agent will ask for clarification.
Ceven can read and write to custom fields, but it requires the custom field ID which usually looks like customfield 1001. Because these IDs are unique to every Jira instance, the agent first inspects the issue metadata to map your human labels to the technical IDs. Once this mapping is established in the workflow context, the agent can update fields like Story Points, Environment, or Customer Tier without you needing to know the underlying ID. This allows for deep integration with your specific business processes and data requirements.
Yes. The agent can move a ticket through your workflow by calling the transitions endpoint. Since every Jira project can have a unique workflow with different transition names, the agent first calls Get Transitions to see which moves are currently valid for that specific ticket. For example, if a ticket is in the Open state, the agent will see that it can move to In Progress or Rejected. It then selects the transition that matches the logic of your workflow, ensuring that no invalid state changes are attempted.

Alternatives to Jira

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Linear logoLinearAsana logoAsanaMonday logoMondayClickUp logoClickUp

Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect Jira and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

Get started for free