ceven

Sitespeakai

Syncs chatbot interactions and smart prompts into your support queue, updates bot knowledge bases from new product docs, and manages your bot fleet across multiple sites.

Try Sitespeakai in Ceven

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Why use Ceven?

  1. AI native Sitespeakai integration

    • Describe the outcome and Ceven picks the right Sitespeakai calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Sitespeakai data, across all 4 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Sitespeakai access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Sitespeakai, when, and on whose behalf.
    • The agent pauses and asks when Sitespeakai is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Sitespeakai.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Sitespeakai action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Sitespeakai, and when to use it.

Get smart prompts
Use this when you need to list all available prompts before selecting or managing them for a specific bot.
Get authenticated user
Pull the profile and account details of the current user using a valid bearer token.
List chatbots
Pull a complete list of every chatbot linked to the account to get an overview of your bot fleet.
Update bot settings
Change the personality, tone, or behavior constraints of a specific chatbot instance.
Add knowledge source
Push a new URL or text block into the bot training data to improve answer accuracy.
Delete chatbot
Remove a chatbot and its associated training data from the account permanently.
Create chatbot
Set up a new AI agent with a specific name and initial configuration for a new website.
Search conversations
Query chat logs by keyword or user ID to find specific customer pain points.
Get conversation details
Pull the full transcript and metadata for a specific chat session.
Update smart prompt
Modify an existing smart prompt to change how the bot steers the conversation.
List knowledge sources
Retrieve all documents and links currently used to train the selected chatbot.
Remove knowledge source
Delete an outdated URL or text snippet from the bot training set.

12 actions · scroll to see them all

Frequently asked questions

Ceven uses bearer token authentication to interact with the SiteSpeakAI API. When you connect your account, you provide a secure token that allows Ceven to act on your behalf. This token is stored using industry standard encryption and is only ever used to make the specific API calls required by your active workflows. You can rotate this token at any time within your SiteSpeakAI dashboard, which will require you to update the connection in Ceven to resume automation. We never share this token with third parties or use it for any purpose outside of executing the tools you have configured in your agent workflows.
Yes. Ceven can trigger updates to your bot knowledge or smart prompts the moment a specific event occurs in another tool. For example, if you update a product price in Shopify, Ceven can push that updated text directly into your SiteSpeakAI knowledge base. This ensures your chatbot never gives outdated information to customers. The update happens via an API call and typically takes a few seconds to propagate across the SiteSpeakAI network. This removes the need for a human to manually copy and paste changes from your internal docs into the bot training interface every time a small detail changes.
Ceven can manage as many bots as your SiteSpeakAI plan allows. However, users should be aware that SiteSpeakAI imposes a rate limit on their API endpoints for training updates. If you attempt to push hundreds of knowledge base updates in a single minute, SiteSpeakAI may return a 429 error. To handle this, Ceven implements an automatic retry logic with exponential backoff. This means the agent will queue the updates and send them at a pace the API accepts, ensuring no data is lost while staying within the boundaries of your specific SiteSpeakAI subscription tier limits.
Ceven can retrieve conversation logs and transcripts through the SiteSpeakAI API. You can set up workflows to search for specific keywords or sentiment triggers across all your chats. This allows you to build a feedback loop where the agent flags frustrated customers and creates a high priority ticket in your help desk. The agent can pull the entire transcript to provide context to the human agent who takes over the case. This ensures the customer does not have to repeat themselves, as the human agent has the full AI conversation history ready to review before they send their first reply.
Ceven does not store a permanent copy of your SiteSpeakAI training data. Instead, it acts as a bridge that moves data between your sources and the SiteSpeakAI API. When an agent needs to know what a bot knows, it makes a read call to the API to fetch the current state. This approach ensures that SiteSpeakAI remains the single source of truth for your bot knowledge. If you delete a source in SiteSpeakAI, it is immediately gone from the perspective of the Ceven agent, preventing the bot from accidentally referencing deleted or archived information during a customer interaction.
Yes. You can build a workflow where the creation of a new client project in your project management tool triggers the creation of a corresponding SiteSpeakAI chatbot. Ceven can call the create chatbot endpoint, assign it a name, and even seed it with a set of default smart prompts and a basic knowledge base. This is particularly useful for agencies that onboard many clients and want a standardized AI support setup for every new site they launch. You can define the initial configuration in Ceven and let the agent handle the repetitive setup work in SiteSpeakAI for you.
Ceven can read your current list of smart prompts and suggest optimizations based on the chat logs it analyzes. If the agent sees that users are frequently ignoring a specific prompt or asking for clarification, it can draft a new version of that prompt and push it to SiteSpeakAI. You can set this to happen automatically or require a human sign off. By using the update smart prompt action, Ceven ensures your bot stays aligned with how customers actually talk, rather than relying on a static list of prompts that were written when the bot was first launched months ago.
Absolutely. Ceven can use the get authenticated user tool and the conversation logs to identify which customers are interacting with your bots. When a user provides their email in a chat, Ceven can search for that email in your CRM and update the user record with a note about the interaction. If the user does not exist, the agent can create a new lead record and attach the SiteSpeakAI conversation transcript as a note. This provides your sales team with a perfect record of what the prospect asked the bot before they ever spoke to a human representative.

Alternatives to Sitespeakai

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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