ceven

Synthflow AI

Deploys voice agents for inbound and outbound calls and syncs call transcripts and lead data directly into your CRM and scheduling tools.

Try Synthflow AI in Ceven

Ask Ceven anything
Standard

Why use Ceven?

  1. AI native Synthflow AI integration

    • Describe the outcome and Ceven picks the right Synthflow AI calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Synthflow AI data, across all 79 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Synthflow AI access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Synthflow AI, when, and on whose behalf.
    • The agent pauses and asks when Synthflow AI is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Synthflow AI.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Synthflow AI action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Synthflow AI, and when to use it.

Create Assistant
Use this when you need to initialize a custom voice assistant with specific prompt, llm, language, and voice settings.
Delete Assistant
Use this to permanently remove an existing ai assistant after confirming the assistant id.
Get Assistant Details
Pull the configuration and metadata for a specific ai assistant using its unique id.
Get Knowledge Base
Retrieve details and metadata of a specific knowledge base by its id to verify what the agent knows.
Get Phone Numbers
Pull a list of all phone numbers associated with a workspace to assign them to assistants.
Get Team Details
Inspect the configuration and settings of a specific team by its id.
List Assistants
Retrieve a paginated list of all ai assistants associated with the account.
Create Team
Use this to programmatically set up a synthflow ai assistant group with routing rules.
Delete Team
Remove a synthflow ai team after it is no longer needed by providing the team id.
Update Team
Modify existing team configuration values after confirming the team exists.
Update Assistant
Modify settings like name, phone, recording, webhook, or agent configuration for an existing assistant.
Search Assistants
Query the list of assistants to find a specific agent by name or metadata.
Delete an assistant
Tool to delete an existing ai assistant. use after confirming the assistant id. example: delete assistant with id 'assistant 123'.
Get AI assistant details
Tool to retrieve details of a specific ai assistant. use after confirming the assistant's id to fetch its configuration and metadata.
List AI assistants
Tool to list all ai assistants associated with the account. use when you need to retrieve a paginated list of assistants.
Create a new team
Tool to create a new team. use when you need to programmatically set up a synthflow ai assistant group with routing rules.
Delete a team
Tool to delete an existing team. use when you need to remove a synthflow ai team after it's no longer needed. confirm the team id before calling.
Update an existing team
Tool to update an existing team. use after confirming the team exists and you have new configuration values.

18 actions · scroll to see them all

Frequently asked questions

Ceven connects to Synthflow AI via webhooks and API calls. When a call ends, Synthflow sends a payload containing the transcript and any extracted variables. Ceven parses this data and maps it to your destination tool, such as Salesforce or HubSpot. This means you do not have to log into the Synthflow dashboard to see call results. The agent can also trigger follow up actions based on the call outcome, such as sending a confirmation email or creating a task for a human representative to call back the lead within one hour.
Yes. You can use the Update Assistant action to modify the system prompt or the LLM settings of your voice agent. This is useful when you want to update the agent's knowledge based on a new promotion or a change in business hours without manually editing each assistant. You can build a workflow where a change in a Google Sheet automatically updates the prompts for ten different Synthflow assistants across your organization, ensuring that every voice agent provides the most current information to your callers.
Yes. Synthflow AI enforces rate limits on API requests to ensure platform stability. If you try to update hundreds of assistants or create dozens of teams in a few seconds, you may encounter a 429 Too Many Requests error. Ceven manages this by implementing an exponential backoff strategy, meaning the agent will automatically pause and retry the request after a short delay. For very large bulk updates, it is recommended to space out your workflow triggers to avoid hitting these limits and ensure a smooth deployment of your voice agents.
Ceven can retrieve a list of all available phone numbers in your Synthflow workspace. You can then use the Update Assistant action to assign a specific number to a voice agent. This allows you to dynamically rotate numbers for different marketing campaigns or assign dedicated lines to specific teams. If you need to provision new numbers, you must do so within the Synthflow dashboard first, as the current API focuses on the assignment and retrieval of existing numbers rather than the purchase of new telecommunications assets.
Ceven can retrieve knowledge base details and link them to assistants, but the initial creation of the raw knowledge base documents is typically handled within the Synthflow AI interface to ensure the data is indexed correctly. Once the knowledge base is live, Ceven can manage which assistants have access to which knowledge sets. This allows you to create specialized agents for different product lines while maintaining a single source of truth for your company information that is managed in one central location.
Ceven monitors the outcomes of the calls by processing the post call webhooks from Synthflow. You can build a dashboard in Ceven that tracks the percentage of calls that reached a successful conclusion versus those that were transferred to a human. By analyzing the transcripts pulled via the API, Ceven can also flag calls where the customer expressed frustration, allowing you to review the specific interaction and tune the assistant prompt for better future performance without listening to every single recording.
Ceven can create and update teams within Synthflow AI, which allows you to organize your assistants into logical groups. By using the Create Team and Update Team actions, you can programmatically define how calls are routed to different agents based on the time of day or the specific phone number dialed. This is particularly useful for agencies managing multiple clients, as you can isolate each client into their own team with separate routing rules and assistant configurations managed entirely through your Ceven workflows.
Yes. You can create a workflow that lists all assistants and then filters them by a specific naming convention or date created. Once the list is filtered, the agent can loop through the IDs and call the Delete Assistant action for each one. We recommend adding a confirmation step in your workflow to prevent accidental deletion of active production agents. Because this action is permanent, the confirmation step ensures a human operator signs off on the list of IDs before the deletion process begins.

Alternatives to Synthflow AI

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Air AI logoAir AIRetell AI logoRetell AIVapi logoVapi

Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect Synthflow AI and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

Get started for free