ceven

Teltel

Syncs every call and SMS event into your CRM, triggers lead notifications based on call duration, and manages your virtual phone users automatically.

Try Teltel in Ceven

Ask Ceven anything
Standard

Why use Ceven?

  1. AI native Teltel integration

    • Describe the outcome and Ceven picks the right Teltel calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Teltel data, across all 26 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Teltel access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Teltel, when, and on whose behalf.
    • The agent pauses and asks when Teltel is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Teltel.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Teltel action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Teltel, and when to use it.

Get Call List
Pull a list of calls with duration, time, and status. Use this to filter and page through historical call records for reporting.
Get SMS List
Retrieve sent and received SMS messages. Use this to page or filter logs by sender, recipient, status, or time range.
Get Users List
Pull a list of users from your Teltel account. Use this to synchronize user records with your internal directory.
Receive Inbound SMS
Handle incoming SMS messages via webhook. Use this to trigger automated replies or alert a human agent.
Send SMS
Send a text message to a specific phone number. Use this for appointment reminders or lead follow ups.
Trigger Click2Call
Initiate a call from the webphone to a specified number. Use this to start outbound sales calls from a CRM record.
Create User
Add a new user to the Teltel account. Use this when onboarding a new employee to the contact center.
Update User
Modify existing user settings or permissions. Use this to change user roles or phone assignments.
Delete User
Remove a user from the account. Use this during employee offboarding to revoke phone access.
Get Call Details
Pull granular data for a specific call ID. Use this to retrieve recordings or detailed billing metrics.
Search Calls
Query call logs by phone number or date. Use this to find a specific interaction with a customer.
Search SMS
Query SMS history by keyword or contact. Use this to find specific commitments made via text.

12 actions · scroll to see them all

Frequently asked questions

Ceven provides a dedicated endpoint that listens for Teltel call and SMS events. When Teltel fires a webhook, Ceven parses the payload in real time and matches it against your active workflows. For example, an inbound SMS event can trigger a lookup in your database and a subsequent automated reply. This happens in milliseconds, ensuring that your customers receive responses immediately. You can configure which specific events Teltel sends to Ceven, such as call start, call end, or message delivered, so you only process the data that is relevant to your business needs.
Yes. Ceven can use the Teltel Click2Call and API tools to initiate outbound calls. You can build a workflow where a specific trigger, such as a new form submission on your website, prompts the agent to trigger a call to your sales team and then connect them to the lead. The agent handles the API request to Teltel, which then executes the call via the cloud PBX. This removes the need for your team to manually dial numbers from a list, significantly increasing the speed of lead outreach.
Ceven is bound by the rate limits and tier gating imposed by Teltel. Depending on your Teltel subscription plan, there are hard caps on the number of SMS messages you can send per second or per day. If your workflow exceeds these limits, Teltel will return a rate limit error. Ceven handles this by implementing an exponential backoff retry logic, which queues the messages and sends them as soon as the window resets. To avoid delays for critical messages, we recommend checking your Teltel plan limits and adjusting your workflow volume accordingly.
Ceven interacts with Teltel users through the management API. You can create workflows that automate the provisioning process. When a new person is added to your HR system, Ceven can automatically call the Teltel Create User tool to set up their extension and assign them to the correct call group. Similarly, if a user is marked as inactive in your CRM, Ceven can trigger the Delete User action to ensure that your Teltel license costs are optimized and that unauthorized users no longer have access to the phone system.
Ceven can retrieve the recording URL from Teltel call details and then pass that audio file to a transcription service like OpenAI Whisper or Google Speech to Text. Once the audio is converted to text, the agent can summarize the call, extract action items, and update your CRM records. This allows you to search through your Teltel call history using keywords rather than listening to hours of audio. The entire process from call end to CRM update typically happens in under two minutes.
Ceven focuses on the software and API layer of Teltel rather than the network layer. While Ceven cannot configure your SIP trunking hardware or network routing, it can manage the users and call logs that flow through those trunks. If you need to change a SIP password or modify a trunk endpoint, you must do that within the Teltel admin dashboard. However, once the call flows through the trunk and generates a record in Teltel, Ceven can act on that data to trigger your business workflows.
Ceven uses encrypted API keys to communicate with Teltel. These keys are stored using AES 256 encryption at rest and are only decrypted in memory at the moment a request is made to the Teltel API. We never log your raw API keys in our application logs. Additionally, all traffic between Ceven and Teltel is transmitted over HTTPS, ensuring that your call logs and customer phone numbers are protected from interception during transit. You can rotate your Teltel API keys at any time and update them in the Ceven connection settings.
Yes. Ceven allows you to connect multiple Teltel accounts to a single workspace. This is particularly useful for agencies managing communication for different clients or companies with separate regional offices. You can define which Teltel account the agent should use based on the context of the workflow. For instance, a lead coming from a UK landing page can trigger a workflow using the UK Teltel account, while a US lead uses the US account, keeping your billing and call logs completely separate.

Alternatives to Teltel

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Twilio logoTwilioRingCentral logoRingCentral8x8 logo8x8

Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect Teltel and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

Get started for free