ceven

Whautomate

Syncs WhatsApp conversations and contact segments into your CRM, automates appointment booking based on staff availability, and triggers broadcast campaigns from external events.

Try Whautomate in Ceven

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Why use Ceven?

  1. AI native Whautomate integration

    • Describe the outcome and Ceven picks the right Whautomate calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Whautomate data, across all 17 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Whautomate access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Whautomate, when, and on whose behalf.
    • The agent pauses and asks when Whautomate is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Whautomate.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Whautomate action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Whautomate, and when to use it.

Add Contact
Use this when you need to programmatically create a new contact record in Whautomate via the API.
Delete Segment
Remove a specific contact segment by its ID. Use this only after confirming the segment ID is correct.
Delete Service Category
Remove a service category by its ID. Use this after verifying the service category ID to avoid accidental deletion.
Get All Webhooks
Pull all registered webhooks to audit or inspect existing webhook subscriptions for your account.
Get Broadcast By ID
Retrieve detailed metadata for a specific broadcast using its unique broadcast ID.
Get Broadcasts
Fetch a list of broadcasts with optional filters for status or date ranges to track campaign performance.
Get Contacts
Pull a list of WhatsApp contacts with optional pagination and filters for audience analysis.
Get Messages of Contact
Retrieve the full chat history for a specific contact ID with optional date filtering.
Get Segments
Fetch a list of all contact segments with optional name filtering and pagination.
Get Service By Id
Pull comprehensive information for a specific service using its unique ID.
Get Service Categories
Retrieve a list of all available service categories with optional pagination.
Get Services
Fetch all available services with optional filters for display or scheduling purposes.
Get Staff Availability Blocks
Pull a staff member's blocked time schedule over a specific date range to find open slots.
Get Staff By ID
Retrieve full profile details for a specific staff member using their staff ID.
Get Staffs
Pull a list of all staff members with optional pagination or search filters.
Update Service
Modify a WhatsApp service including its name, description, enabled state, or configuration.

16 actions · scroll to see them all

Frequently asked questions

Ceven implements a sophisticated queuing system to respect the rate limits imposed by the Whautomate API. Because WhatsApp integrations are sensitive to message frequency to prevent spam flags, our agent monitors the response headers for rate limit remaining values. If the agent detects it is approaching a limit, it will automatically pause outgoing requests and implement an exponential backoff strategy. This ensures that your account remains in good standing and that no messages are dropped during high volume broadcast events. You can configure your workflow to prioritize certain message types, such as appointment confirmations, over general marketing broadcasts during peak times.
Yes. The agent uses the Get Staff Availability Blocks action to identify gaps in the schedule and then matches those gaps with the user request. Once a time is selected, it can trigger the necessary updates to the service and contact records. It is important to note that the agent reads availability in real time, so it avoids double booking. If a staff member adds a manual block in the Whautomate dashboard, the agent sees that change immediately in the next API call, ensuring the customer is never offered a slot that is no longer available for booking.
Ceven does not store your Whautomate chat messages in a permanent database. Instead, the agent pulls the messages of a contact into its short term context window to perform the requested task, such as summarizing a conversation or extracting an email address. Once the workflow execution is complete, the message data is cleared from the active memory. If you need a permanent record of these conversations, you can build a workflow that pushes the message history from Whautomate into your own CRM or a data warehouse like BigQuery or Snowflake for long term storage.
If a segment is deleted via the Whautomate dashboard while a Ceven workflow is attempting to access it, the API will return a four zero four not found error. Ceven handles this by triggering an error handling branch in the workflow. You can configure the agent to either skip that segment, alert an administrator via email, or attempt to recreate the segment based on a set of predefined rules. We recommend using the Delete Segment action within Ceven to ensure that any dependent workflows are updated or paused before the segment is removed from the platform.
Yes. By using the Get Staffs and Get Staff By ID actions, Ceven can differentiate between employees across various locations or departments. You can build a routing logic where the agent first asks the customer for their preferred location and then queries the availability blocks only for the staff members assigned to that specific site. This allows for a highly personalized booking experience where the AI acts as a distributed receptionist, managing multiple calendars simultaneously and ensuring that the right specialist is booked for the specific service requested by the customer.
Ceven is subject to the same WhatsApp Business API policies as Whautomate. This means that for any conversation initiated by the business after a twenty four hour window of customer inactivity, you must use a pre approved message template. The agent cannot bypass these template requirements as they are enforced by Meta. If you attempt to send a free form message outside this window, the API will return an error. We recommend using the agent to manage your template library and ensure that the correct template is selected based on the intent of the broadcast or notification.
The agent uses a bidirectional sync logic. When a new contact is created in your CRM, Ceven calls the Add Contact action in Whautomate to ensure the user is reachable via WhatsApp. Conversely, when a new person messages your WhatsApp business account, the agent can use the Get Contacts action to see if they exist in your system. If they do not, it can automatically create a new lead record in your CRM. This ensures that your marketing lists and your sales pipeline stay in sync without any manual export and import of CSV files between the two platforms.
Absolutely. Using the Get All Webhooks action, the agent can pull a full list of every active webhook and its destination URL. You can set up a weekly audit workflow where Ceven checks if all webhooks are pointing to the correct endpoints and alerts your technical team if any are missing or misconfigured. This is especially useful for teams that manage multiple environments, such as staging and production, to ensure that test data is not accidentally flowing into production systems or that production events are not being sent to a dead endpoint.

Alternatives to Whautomate

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

ManyChat logoManyChatWati logoWatiMessageBird logoMessageBird

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Plug Ceven on top of the tools you already run. Connect Whautomate and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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