Dunning
The structured process of sending escalating communications to customers to collect overdue payments, from early reminders through firmer notices.
In more detail
Dunning is the discipline of collecting overdue payments through a structured sequence of communications. It typically escalates: a friendly reminder as an invoice comes due, firmer follow-ups as it ages, and more serious notices if it remains unpaid. The escalation matches the tone to how overdue the amount is.
Good dunning balances firmness with relationship preservation, and consistency with restraint. Automated dunning that fires blindly can damage relationships or keep dunning a customer who has already paid or is in a payment dispute, so the sequence needs to respect payments, disputes, and context rather than mechanically marching through the ladder.
Where this shows up at Ceven
Ceven can run a dunning sequence as a workflow, sending the right escalating reminder as an invoice ages and, importantly, stopping when payment arrives or a dispute is flagged so it does not chase resolved amounts. Sensitive steps sit behind human-approval gates, and it acts across the customer's own systems with the sequence recorded in the audit trail.