AI agents for auto dealerships
AI agents alongside CDK Global and Tekion. Sales lead follow-up, service scheduling, and equity and recall outreach keep the showroom and the service drive full.
Systems of record this works alongside
Starter workflows
Sales lead follow-up
Work the inbound internet and phone leads with an instant, drafted response and a persistent follow-up cadence, book the appointments, and keep prospects warm, so leads convert instead of aging in the CRM.
Service scheduling and reminders
Book service appointments, send maintenance and recall reminders, and confirm the drive, so the service department, the dealership's profit center, stays booked without the advisors on the phone all day.
Equity and upgrade outreach
Surface customers in an equity position or near lease-end, draft the upgrade outreach, and route the warm ones to sales, so the dealership brings owners back into the market at the right moment.
Recall and declined-service follow-up
Follow up on open recalls and previously declined service, draft the outreach, and book the work, so the service revenue sitting in open recalls and deferred repairs gets recovered.
The DMS runs the store; the follow-up runs on people
An auto dealership runs on its DMS, but the sales and service revenue depends on relentless follow-up, on leads, on service reminders, on equity and recall outreach, that overwhelms the sales and service teams. Ceven runs that layer around CDK Global, Reynolds & Reynolds, or Tekion, so the teams close deals and service cars instead of chasing every lead by hand. The DMS stays the system of record; Ceven drives the follow-up around it, logged.
The service drive is where the money is
Service and parts are where a dealership makes its steadiest profit, and the service drive stays full only with constant reminders, recall follow-up, and rebooking of declined work. Ceven books the appointments, sends the maintenance and recall reminders, and follows up on declined service, so the drive stays booked and the deferred revenue gets recovered. The advisors handle the customers in front of them; Ceven keeps the appointment book full behind the scenes.
Bringing owners back into the market
A dealership's best sales prospects are the customers who already bought from it, and knowing which owners are in an equity position or nearing lease-end is the difference between a proactive sale and a lost one. Ceven surfaces those owners, drafts the upgrade outreach, and routes the warm ones to sales, so the store brings customers back at the right moment. Sales owns the deal; Ceven makes sure the timing opportunity is not missed.
Frequently asked
Does the agent negotiate deals or set pricing?
No. Deal-making and pricing stay with the sales team. Ceven handles lead follow-up, service scheduling, and equity and recall outreach up to the team's involvement.
Does this work with CDK and Tekion?
Yes, both on the standard adapter, along with Reynolds & Reynolds and Dealertrack. Ceven reads sales and service data and drafts around the DMS on the dealership's authorization.
Can it keep the service drive booked?
Yes. Ceven books appointments, sends maintenance and recall reminders, and follows up on declined service, so the service department stays booked and deferred revenue is recovered.
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