AI agents for auto repair shops
AI agents alongside Tekmetric and Shop-Ware. Estimate approvals, booking, and deferred-work follow-up keep bays full and approved work moving.
Systems of record this works alongside
Starter workflows
Estimate approval follow-up
Send the digital inspection and estimate, follow up for approval, answer routine questions, and update the ticket, so approvals come back faster and the technician is not waiting on a customer decision.
Appointment booking and reminders
Answer inbound requests, book appointments against real bay and technician capacity, and send reminders, so the schedule stays full and no-shows drop without a service advisor on the phone all day.
Declined-work follow-up
Track the work customers declined, draft the follow-up when it is due, and rebook it, so the deferred repairs that customers meant to come back for actually turn into booked jobs.
Review and retention outreach
Request reviews after service, run maintenance-due reminders, and re-engage lapsed customers, so the shop's reputation stays strong and the customer base keeps coming back.
A full bay schedule and fast approvals are the business
An auto repair shop makes money when its bays are full and estimates get approved quickly, and both depend on communication work that pulls service advisors off the counter and onto the phone. Ceven runs the estimate follow-up, the booking, and the deferred-work outreach against Tekmetric, Mitchell 1, or Shop-Ware, so the advisors serve the customers in front of them and the schedule stays full. The shop management system stays the record; Ceven drives the communication around it, logged.
Approvals that do not leave the technician waiting
A technician stops working when an estimate is waiting on a customer's approval, and every hour a job sits unapproved is a bay not producing. Ceven sends the digital inspection and estimate, follows up for the approval, and answers the routine questions, so approvals come back faster and the technician keeps working. The advisor handles the judgment calls and the upsell conversations; Ceven keeps the approval from stalling the bay.
The deferred work customers meant to come back for
Customers routinely decline recommended work intending to return, and most never do because nobody followed up, which is deferred revenue sitting in every shop's history. Ceven tracks the declined work, drafts the follow-up when it is due, and rebooks it, so the deferred repairs convert. The shop approves the outreach; Ceven makes sure the reminder actually goes out at the right time.
Frequently asked
Does the agent diagnose vehicles or price repairs?
No. Diagnosis and pricing stay with the shop. Ceven handles estimate follow-up, booking, deferred-work outreach, and retention around those decisions.
Does this work with Tekmetric and Shop-Ware?
Yes, both on the standard adapter, along with Mitchell 1 and ShopMonkey. Ceven reads the schedule and ticket data and drafts around the shop management system.
Can it follow up on declined work?
Yes. Ceven tracks the declined work, drafts the follow-up when it is due, and rebooks it, so deferred repairs turn into booked jobs.
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