AI agents for hotels & hospitality
AI agents alongside Opera and Cloudbeds. Guest messaging, OTA reconciliation, and group coordination run so staff host guests instead of chasing systems.
Systems of record this works alongside
Starter workflows
Guest messaging and requests
Handle pre-arrival, in-stay, and post-stay guest messages, pull the reservation context, resolve routine requests, and route the rest to the front desk, so guests get fast answers and staff focus on the guests in the lobby.
Reservation and OTA reconciliation
Reconcile reservations and rates across the PMS and the online travel agencies, flag the discrepancies and the overbooking risks, and draft the fix, so the room inventory and the rates stay accurate across channels.
Group-block and event coordination
Coordinate group blocks and event details, chase the rooming lists and the cutoff dates, and draft the internal and client updates, so group business runs smoothly without a coordinator manually tracking every detail.
Review response and reputation
Monitor guest reviews, draft the response in the property's voice, and flag the serious issues to management, so the reputation that drives bookings stays actively managed.
Hospitality is guest attention, lost to system-tending
A hotel competes on guest experience, but the front desk and reservations team spend their attention reconciling channels, answering routine messages, and coordinating groups instead of hosting. Ceven runs that operational layer around Opera, Cloudbeds, or Mews, so staff focus on the guest in front of them while the routine coordination runs in the background. The PMS stays the system of record; Ceven does the messaging and the reconciliation around it, logged.
Channels reconciled before an overbooking happens
Rooms sell across the PMS and multiple online travel agencies, and a sync gap becomes an overbooking or a rate discrepancy that costs money and goodwill. Ceven reconciles reservations and rates across the channels continuously, flags the discrepancies and the overbooking risks, and drafts the fix, so the inventory stays accurate everywhere. The revenue manager makes the pricing calls; Ceven makes sure the channels stay in sync.
Guest messages answered fast, around the clock
Guests message at every hour with routine questions, requests, and pre-arrival details, and a slow response is a bad first impression a busy front desk cannot always avoid. Ceven handles the pre-arrival, in-stay, and post-stay messaging, resolves the routine requests, and routes the rest to the front desk, so guests get fast answers. Staff handle the moments that need a human touch; Ceven keeps the routine messages from piling up.
Frequently asked
Does the agent set room rates?
No. Revenue management and pricing stay with the property's team. Ceven reconciles channels, handles guest messaging, and coordinates groups around those decisions.
Does this work with Opera and Cloudbeds?
Yes, both on the standard adapter, along with Mews and StayNTouch. Ceven reads reservation and rate data and drafts around the PMS on the property's authorization.
Can it message guests directly?
Yes for routine pre-arrival, in-stay, and post-stay messages in the property's voice, with anything sensitive routed to the front desk. Staff set what resolves automatically.
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