AI agents for travel agencies
AI agents alongside Sabre, Amadeus, and Cvent. Itinerary coordination, booking follow-up, and traveler communication run so advisors advise instead of administer.
Systems of record this works alongside
Starter workflows
Itinerary coordination
Assemble and confirm itinerary details, coordinate the segments and the suppliers, and keep the record current, so complex trips come together without the advisor manually reconciling every piece.
Booking and quote follow-up
Follow up on quotes and holds before they expire, answer routine traveler questions, and confirm the bookings, so quotes convert and nothing lapses because the advisor was busy with another client.
Traveler communication
Send pre-trip reminders, document and payment requests, and in-trip updates, and flag disruptions to the advisor, so travelers stay informed and prepared throughout the journey.
Supplier and commission reconciliation
Reconcile bookings against supplier confirmations and commission statements, flag the missing or short-paid commissions, and draft the follow-up, so the agency collects the revenue it earned.
Advisors sell expertise and drown in coordination
A travel agency or advisor wins on expertise and service, but the day fills with itinerary coordination, booking follow-up, and traveler communication that pull the advisor away from planning and selling. Ceven runs that layer around Sabre, Amadeus, Travelport, or Cvent, so advisors spend their time on the parts of travel that need a human. The GDS and booking systems stay the record; Ceven does the coordination around them, logged.
Quotes and holds that do not lapse
A travel quote or a held fare has an expiration, and an advisor busy servicing another client can lose a booking simply because the follow-up did not happen in time. Ceven follows up on quotes and holds before they expire, answers the routine questions, and confirms the bookings, so quotes convert. The advisor owns the planning and the relationship; Ceven makes sure a booking never lapses for lack of a timely nudge.
Commissions collected and travelers informed
Two things quietly cost travel agencies: commissions that go unpaid or short-paid, and travelers left uninformed during a disruption. Ceven reconciles bookings against supplier confirmations and commission statements and drafts the follow-up on the gaps, and it keeps travelers informed with pre-trip and in-trip communication, flagging disruptions to the advisor. The advisor handles the judgment; Ceven makes sure the revenue gets collected and the traveler is never left in the dark.
Frequently asked
Does the agent book travel on its own?
It coordinates itineraries and follows up on quotes and holds, with the advisor confirming the bookings. The advisor owns the planning and every judgment call.
Does this work with Sabre and Amadeus?
Yes, both on the standard adapter, along with Travelport and Cvent. Ceven reads booking and itinerary data and drafts around the GDS and booking systems.
Can it reconcile supplier commissions?
Yes. Ceven reconciles bookings against supplier confirmations and commission statements, flags the missing or short-paid commissions, and drafts the follow-up for the agency.
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