AI agents for physical therapy
AI agents alongside WebPT and Prompt EMR. Visit authorizations, plan-of-care deadlines, and cancellation recovery keep clinics full and compliant.
Systems of record this works alongside
Starter workflows
Authorization and visit tracking
Track the authorized visit count per patient per payer, alert before the authorization runs out, and draft the re-authorization request with the clinical justification for the therapist to confirm. Care does not stop for a lapsed auth.
Plan-of-care compliance
Track progress-note and recertification deadlines against the payer's rules, surface the ones coming due, and prompt the therapist so documentation stays compliant and claims do not deny.
Cancellation and no-show recovery
Fill the gaps a cancellation leaves by drafting outreach to the waitlist and to patients due for their next visit, so the schedule stays dense and the therapist's day stays productive.
Intake and referral intake
Process the inbound referral, verify benefits, collect intake paperwork, and schedule the evaluation, so the patient starts care quickly and the front desk starts with a complete file.
A clinic runs on authorizations and a full schedule
A physical therapy clinic depends on two things running smoothly: the payer authorizations that let care continue and a schedule dense enough to keep therapists productive. Both are constant administrative work that falls on front-desk staff. Ceven runs the authorization tracking and the schedule recovery against WebPT, Prompt EMR, or Jane, so the staff manages exceptions and the therapists treat. The EMR stays the clinical and billing record; Ceven handles the operations around it, logged and HIPAA-aligned.
Care that does not stop for paperwork
Nothing frustrates a patient and a therapist like care interrupted because an authorization ran out or a recertification lapsed, and catching those deadlines by hand is unreliable in a busy clinic. Ceven watches the visit counts and the plan-of-care deadlines, surfaces what is coming due, and drafts the re-authorization with the clinical justification for the therapist to confirm. The therapist owns the clinical content; Ceven makes sure the paperwork never becomes the reason treatment pauses.
The schedule stays dense
Cancellations and no-shows are the clinic's quiet revenue leak, and filling the gap requires someone to know who is on the waitlist and who is due. Ceven drafts the recovery outreach the moment a gap appears and works the waitlist and the due-for-visit list, so the schedule refills itself. Patient data stays inside the clinic's tenant with a privacy-first posture, and the therapist approves anything that touches care.
Frequently asked
Does the agent write clinical documentation?
No. It tracks deadlines and prompts the therapist, and drafts the administrative justification for a re-authorization. The clinical note and the plan of care are the therapist's.
Does this work with WebPT and Prompt?
Yes, both on the standard adapter, along with Jane and Clinicient. Ceven reads the schedule and the authorization data and drafts around the EMR on the clinic's authorization.
How is patient data handled?
It stays inside the clinic's tenant with encryption at rest and row-level security, every access is logged, and Ceven maintains a HIPAA-aligned posture around the EMR.
Related industries
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AI agents alongside SimplePractice and TherapyNotes. Intake, eligibility, and retention outreach run so clinicians spend their hours in session, not on admin.