How to Migrate from My AskAI to Ceven
My AskAI is an AI customer service agent that lives in your helpdesk and resolves support tickets from your knowledge base. While My AskAI excels in handling customer queries, some teams seek more robust workflow automation, AI capabilities, and human-approval gates. This guide walks you through migrating from My AskAI to Ceven.
Ceven is an AI workflow automation platform that connects to 1,000+ tools, runs end-to-end workflows on a schedule with AI steps and human-approval gates, and can build and host no-code pages/apps. Migrating to Ceven means rebuilding your workflows and re-authorizing the same connected apps. Our guide will help you do this efficiently.
Migrate from My AskAI to Ceven in 6 steps
Inventory Your Workflows
Start by listing all the outcomes your current My AskAI workflows achieve. Focus on the results, not the steps. This will help you design more efficient workflows in Ceven.
Connect Your Apps in Ceven
Ceven connects to 1,000+ tools. Re-authorize the same apps you used with My AskAI in Ceven. This ensures a smooth transition and minimizes disruptions.
Rebuild Your Workflows
In Ceven, describe the outcomes you want to achieve, rather than recreating the exact steps from My AskAI. This allows you to leverage Cevens advanced capabilities and AI steps.
Add AI Steps and Approval Gates
Identify areas where My AskAI was brittle or lacked human oversight. In Ceven, add AI steps to handle more complex queries and human-approval gates to ensure accuracy and compliance.
Validate in Parallel
Run both My AskAI and your new Ceven workflows in parallel using real data. This allows you to validate that Ceven achieves the same outcomes before making the final switch.
Schedule and Cut Over
Once validated, schedule the cutover. Use Cevens scheduling features to ensure a seamless transition. Consider using human-approval gates on writes to systems of record during the initial transition period.
Why teams switch from My AskAI to Ceven
Teams often switch from My AskAI to Ceven for enhanced workflow automation capabilities. Ceven offers a broader range of AI steps and human-approval gates, making it suitable for more complex workflows. Additionally, Ceven's ability to connect to 1,000+ tools allows for more integrated and streamlined processes.
Another reason teams migrate is the need for more flexible and scalable solutions. Ceven's no-code platform enables teams to build and host custom pages and apps, providing a more comprehensive solution for customer support and workflow automation.
What moves over and what doesn't
When migrating from My AskAI to Ceven, the core outcomes of your workflows move over, but the specific steps and configurations do not. You will need to rebuild your workflows in Ceven, which can be an opportunity to optimize and enhance them. The connected apps and data sources can be re-authorized in Ceven, ensuring a smooth transition.
What doesn't move over are the specific configurations and steps within My AskAI. Ceven encourages a more outcome-focused approach, allowing you to leverage its advanced capabilities and AI steps. This means you will be recreating your workflows with a focus on the results you want to achieve.
Avoiding the common pitfalls
One common pitfall is trying to recreate the exact steps from My AskAI in Ceven. Instead, focus on the outcomes and use Ceven's advanced features to achieve them more efficiently. Another pitfall is underestimating the time required for validation. Running both systems in parallel is crucial to ensure a seamless transition.
Ensure you have a clear inventory of all your workflows and their outcomes. This will help you design more efficient workflows in Ceven and avoid missing any critical processes. Additionally, consider using human-approval gates during the initial transition period to ensure accuracy and compliance.
Frequently asked
Can Ceven auto-import my workflows from My AskAI?
No, Ceven does not support auto-importing workflows from My AskAI. Migrating involves rebuilding your workflows in Ceven, which usually results in fewer, more capable workflows that leverage Ceven's advanced features.
How long does the migration process take?
The migration process duration varies depending on the complexity and number of workflows. It's recommended to allocate sufficient time for rebuilding, validating, and testing in parallel before switching over completely.
What happens to my data during the migration?
Your data remains with your connected apps and helpdesk. During the migration, you'll be rebuilding workflows in Ceven and re-authorizing the same connected apps, ensuring a smooth transition without data loss.