ceven

Botpress

Syncs chatbot conversations and bot issues into your support desk, monitors bot health across workspaces, and manages bot files for automated knowledge base updates.

Try Botpress in Ceven

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Why use Ceven?

  1. AI native Botpress integration

    • Describe the outcome and Ceven picks the right Botpress calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Botpress data, across all 53 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Botpress access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Botpress, when, and on whose behalf.
    • The agent pauses and asks when Botpress is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Botpress.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Botpress action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Botpress, and when to use it.

Delete File
Use this to remove a specific file by its id or key after verifying the file exists in the bot storage.
Get Account
Pull details of the authenticated account to verify credentials and account status.
List Bot Issues
Pull a list of errors or configuration problems for a specific bot to identify why a flow is failing.
List Conversations
Retrieve and page through chat threads to analyze user interactions or audit bot performance.
List File Tags
Pull all tags used across bot files to organize knowledge base metadata.
List File Tag Values
Retrieve all values for a specific file tag to filter knowledge assets.
List Public Workspaces
Browse publicly available workspaces before selecting one for template deployment.
List Workspaces
Pull a list of your Botpress workspaces, optionally filtered by handle, to manage multiple bots.
Get Conversation Detail
Pull the full message history for a single conversation ID to provide context for a human agent.
Update Bot Config
Modify bot settings or environment variables to change bot behavior in real time.
Create File Tag
Assign a new tag to a bot file to improve the accuracy of the AI retrieval process.
Archive Conversation
Mark a conversation as resolved or archived to clean up the active chat list.

12 actions · scroll to see them all

Frequently asked questions

Ceven connects to Botpress using a personal access token or OAuth depending on your workspace configuration. When you provide the token, it is stored in an encrypted vault and never exposed to the LLM or other users in your organization. The agent uses this token to sign every request to the Botpress API. You can rotate this token at any time within your Botpress account settings, and once updated in Ceven, the agent resumes its workflows without losing any configuration data. We follow the principle of least privilege, only requesting the scopes necessary to manage your bots and read conversations.
Ceven can identify and report issues but cannot rewrite the visual flow logic inside the Botpress Studio. The agent uses the list bot issues tool to find configuration errors or runtime failures and then alerts the right person in Slack or Jira. For example, if a bot is failing due to a missing environment variable, Ceven can detect that specific error and notify the developer. While it cannot drag and drop nodes in the visual editor, it can manage the supporting data, such as updating the files and tags that the bot uses to answer questions.
Yes. Botpress enforces API rate limits that vary based on your subscription tier. If you have a massive volume of concurrent conversations, Ceven implements an exponential backoff strategy to avoid hitting these limits. If the agent receives a 429 Too Many Requests response, it will pause and retry the request after a short delay. For enterprise users with extremely high throughput, we recommend batching your conversation pulls during off peak hours to ensure that your live bot performance is not impacted by the background synchronization workflows.
Absolutely. Ceven can use the file and tag management tools to keep your bot knowledge current. Use this when you have a folder of PDFs or text files that change weekly. Ceven can delete the old versions, upload the new ones, and apply the correct file tags so the bot knows exactly which documents to prioritize for specific user queries. This removes the need for a developer to manually upload documents every time a product detail changes, making your bot knowledge base a dynamic reflection of your current company documentation.
Yes. Ceven can manage bots across different workspaces by utilizing the list workspaces tool. You can build a single workflow that monitors the health of bots in your development, staging, and production workspaces simultaneously. The agent can compare the issue lists across these environments to ensure that a bug found in production has been resolved in the development workspace before you push the update live. This provides a layer of governance and visibility that is usually missing when managing a large fleet of bots across a global organization.
Ceven polls the list conversations endpoint or listens for specific events to identify new chat threads. Once a conversation is flagged, the agent pulls the full transcript and sends it to your destination system, such as Salesforce or Zendesk. You can set filters so that only conversations containing certain keywords or those that ended in a failure are mirrored. This ensures your CRM is not cluttered with simple greetings but contains every high value lead or critical support failure that requires a human follow up within a few minutes.
Ceven can list public workspaces to help you discover templates or community bots that you might want to clone into your own account. Use the list public workspaces tool to browse available options. Once you find a workspace that fits your needs, you can manually add it to your account, and then Ceven can take over the management of that bot. This is particularly useful for teams that want to start with a proven industry template and then customize the knowledge base and tags using Ceven workflows.
Ceven includes validation steps in its write operations. Before attempting to delete a file, the agent can verify the file exists to avoid triggering an API error. If a file is deleted by another user while a Ceven workflow is attempting to update it, the agent will catch the error response from Botpress and log it as a failure in the workflow history. You can configure a notification so that you are alerted whenever a file management task fails, allowing you to quickly reupload the missing asset and keep the bot operational.

Alternatives to Botpress

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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