ceven

Landbot

Syncs chatbot leads and customer conversations into your CRM in real time, triggers follow up alerts for sales teams, and manages your bot library across channels.

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Why use Ceven?

  1. AI native Landbot integration

    • Describe the outcome and Ceven picks the right Landbot calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Landbot data, across all 13 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Landbot access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Landbot, when, and on whose behalf.
    • The agent pauses and asks when Landbot is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Landbot.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Landbot action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Landbot, and when to use it.

Get customer by phone
Use this when you need to fetch a customer profile using their phone number to verify identity or pull history.
List customers
Pull a list of customers who interacted with your bot, filtered by channel or opt in status.
List bots
Use this to discover all configured bots in your account and retrieve their unique IDs.
Delete bot
Remove an unused or test bot from the account after confirming the bot ID.
List agents
Retrieve a full list of agents in your account to map chat handoffs to the right person.
List channels
Enumerate all integrated messaging channels and their metadata to audit reach.
List WhatsApp templates
Fetch available WhatsApp message templates, including their IDs and required parameter counts.
Search customers
Query the customer database using specific search terms to find a user record.
Get bot details
Pull the configuration and settings for a specific bot ID.
Update customer data
Write new attributes to a customer profile based on external workflow triggers.
Create bot instance
Deploy a new bot based on a template for a specific campaign.
Trigger bot event
Manually fire a specific event within a bot flow to move a user forward.

12 actions · scroll to see them all

Frequently asked questions

Ceven accesses Landbot data using secure API tokens that are encrypted at rest. We only pull the specific fields required for your defined workflows, such as customer phone numbers or bot IDs. No data is stored permanently on our servers unless it is part of an active workflow state. You can rotate your Landbot API keys at any time, which will immediately kill all active Ceven sessions until the new key is provided. We follow strict data minimization principles to ensure that your conversational data remains private and is only moved between the systems you have explicitly authorized in your agent settings.
Ceven cannot visually design the flow of a bot since Landbot uses a proprietary drag and drop builder. However, Ceven can manage the administrative side of your bot library. This includes listing existing bots, deleting old test versions, and triggering specific events within a bot. If you need to change the actual questions or the logic path of a conversation, you must do that within the Landbot studio. Once the bot is built, Ceven takes over the data orchestration, moving the captured leads into your other business tools automatically.
Yes, Landbot enforces rate limits on their API calls that vary based on your subscription tier. If your workflow triggers thousands of customer lookups per minute, you may encounter 429 errors. Ceven manages this by implementing an exponential backoff strategy, meaning the agent will automatically wait and retry the request when it hits a limit. To avoid delays during massive marketing campaigns, we recommend batching your data requests or upgrading your Landbot plan to a tier with higher API throughput to ensure real time synchronization.
Ceven fully supports Landbot WhatsApp integrations. The agent can list your approved WhatsApp templates and retrieve the parameter requirements for each. This allows you to build workflows that automatically trigger the correct template based on a customer action in another app. For example, if a payment fails in Stripe, Ceven can identify the correct Landbot WhatsApp template for payment reminders and trigger the message. It handles the mapping of variables so the customer receives a personalized message with their specific order number and amount.
The agent uses the Landbot Get Customer By Phone tool to search for a match in your database. It is critical that phone numbers are stored in E164 format, including the plus sign and country code. If the agent searches for a number without the country code, Landbot may return no results even if the user exists. Ceven includes a formatting step that attempts to normalize phone numbers before sending the request to Landbot, increasing the match rate for international customers who might enter their numbers in different formats.
Yes, you can connect multiple Landbot accounts to a single Ceven workspace. Each account is treated as a separate credential set. When you build a workflow, you simply specify which account the agent should use for that specific step. This is particularly useful for agencies that manage bots for multiple clients. You can create a single master workflow that pulls lead data from five different Landbot accounts and aggregates them into one central reporting dashboard without having to log in and out of different platforms.
If a workflow attempts to call a bot ID that has been deleted, Landbot will return a 404 error. Ceven catches this error and sends a notification to the workflow owner via your preferred alert channel. The agent will pause the specific execution path related to that bot to prevent a loop of failed requests. You can then use the List Bots action to find the new bot ID and update your workflow mapping. This ensures that your automation does not silently fail when your bot library is reorganized.
Ceven can facilitate the handoff process by retrieving the list of available agents from your Landbot account. While the actual chat transfer happens within the Landbot interface, Ceven can orchestrate the logic of who should receive the chat. For instance, it can check a customer's lifetime value in your database and then tell Landbot to route the conversation to a senior account manager rather than a general support agent. This creates a personalized experience where the most valuable customers are always paired with the most experienced staff.

Alternatives to Landbot

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Typeform logoTypeformTidio logoTidioIntercom logoIntercomManyChat logoManyChat

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