ceven

Heartbeat

Syncs community members and events into your CRM, automates user access based on external triggers, and tracks member activity across channels.

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Why use Ceven?

  1. AI native Heartbeat integration

    • Describe the outcome and Ceven picks the right Heartbeat calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Heartbeat data, across all 7 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Heartbeat access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Heartbeat, when, and on whose behalf.
    • The agent pauses and asks when Heartbeat is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Heartbeat.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Heartbeat action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Heartbeat, and when to use it.

Get Events
Pull a list of upcoming and past community events. Use this to sync event dates to a shared team calendar or track attendance.
List channels
Retrieve all channels in the community. Use this to find specific channel IDs for message automation or to audit archived channels.
List Groups
Pull all access groups. Use this when you need to verify which permission sets exist before assigning a new user to a group.
List Users
Retrieve a list of community members. Use this to filter users by role or creation date for cohort analysis.
Reactivate User
Restore access for a deleted user via email. Use this when a member requests to rejoin the community after a previous removal.
Retrieve Group
Pull detailed metadata for a single access group by ID. Use this to check group parentage or member counts.
Retrieve User
Get the full profile of a single member by ID. Use this to verify user details before triggering a personalized welcome flow.

7 actions · scroll to see them all

Frequently asked questions

Ceven treats access groups as the primary way to manage permissions within your community. When a workflow triggers, the agent can read the current group membership of a user and then compare it against your external source of truth, such as a CRM or payment processor. If a user should be in a VIP group but is not, the agent can identify that gap and prompt you to update their status. This ensures that your community structure remains organized and that users only see the channels they have paid for or been invited to join without you having to manually audit the member list every day.
Yes. You can build a workflow where an event in another app, like a new row in a Google Sheet or a successful checkout, triggers the creation of a user in Heartbeat. The agent can then assign that user to specific groups and channels based on the data provided in the trigger. This means your new members get immediate access to the community the second they join your program. You can also include a step to send them a welcome message or a guide to the community rules, making the entire transition from customer to community member completely seamless and automated.
Ceven respects the Heartbeat API rate limits to ensure your community performance remains stable. Heartbeat employs a rate limiting system that can throttle requests if too many calls are made in a short window. If you are syncing a massive migration of thousands of users, the agent will automatically implement a backoff strategy, pausing between requests to avoid hitting those limits. You might notice a slight delay in very large bulk updates, but this prevents your API key from being temporarily blocked and ensures every single member is processed accurately without data loss during the sync process.
Ceven can pull lists of users and channels to help you analyze engagement patterns. By using the list users and list channels actions, you can create reports that show which members are most active or which channels have the most traffic over a specific period. While Heartbeat provides its own internal analytics, Ceven allows you to export this data into your own data warehouse or a spreadsheet for deeper analysis. This is particularly useful for community managers who need to report on growth metrics or member retention to stakeholders using a unified dashboard outside of the Heartbeat platform.
When a user is deleted in Heartbeat, their profile is removed but some data remains recoverable for a period. Ceven uses the reactivate user tool to restore these accounts using the user email address. This is a write action that tells Heartbeat to bring the user back into the active member list. This is incredibly useful for membership sites where users might cancel and then rejoin a few months later. Instead of creating a duplicate profile and losing the history of their previous interactions, the agent restores the original account, preserving the user experience and your community data integrity.
The agent can retrieve event information to keep your internal team aligned. For example, you can set up a workflow that pulls all upcoming Heartbeat events every Monday morning and posts them into a Slack channel for your moderators. This ensures that your staff knows exactly what is happening in the community without having to log into the Heartbeat dashboard constantly. While the current integration focuses on reading event data, you can use this information to trigger other actions, such as sending reminder emails to members who have not yet RSVPed for a critical community call.
Ceven can act as a reconciliation layer to find these discrepancies. By running a periodic sync between your CRM and the Heartbeat user list, the agent can flag any users who are marked as active in your sales tool but are missing from the community. Once these gaps are found, the agent can either notify you or automatically attempt to reactivate the user if the email matches. This prevents the common problem where a paying customer loses access to their community because of a manual deletion error or a glitch during a plan migration, ensuring your members always have the access they expect.
Ceven can interact with any channel that the API key has permission to access. If you have a private channel restricted to a specific access group, the agent can list that channel and identify which group is required for entry. You can then build a workflow that automatically adds a user to that required group when they meet certain criteria, such as completing a profile or reaching a specific milestone in your product. This allows you to create gated experiences and reward tiers within your Heartbeat community that are managed by logic and data rather than manual invitations.

Alternatives to Heartbeat

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Circle logoCircleMighty Networks logoMighty NetworksDiscord logoDiscord

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