ceven

Kommo

Syncs every new lead, contact, and company into your sales pipeline, automates task creation for follow ups, and keeps your CRM records current based on external triggers.

Try Kommo in Ceven

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Standard

Why use Ceven?

  1. AI native Kommo integration

    • Describe the outcome and Ceven picks the right Kommo calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Kommo data, across all 53 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Kommo access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Kommo, when, and on whose behalf.
    • The agent pauses and asks when Kommo is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Kommo.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Kommo action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Kommo, and when to use it.

Create company
Use this when a new business entity is identified during discovery or a new organization signs up for a trial.
Create contact
Add a new person to the CRM. Use this for new lead captures or when a person is added to an existing company.
Create lead
Start a new sales opportunity. Use this to push inbound inquiries into the pipeline for agent assignment.
Create task
Schedule a follow up, call, or email. Use this to ensure sales reps have a clear next step for every active lead.
List companies
Pull a list of companies using filters to find specific accounts or segments for outreach campaigns.
List contacts
Retrieve contacts based on specific criteria to identify key stakeholders across multiple accounts.
List custom fields
Pull all available custom field IDs to ensure data is mapped to the correct unique attributes in Kommo.
List leads
Pull active leads to analyze pipeline health or identify stalled deals that need a nudge.
List lead pipelines
Retrieve all existing pipelines to determine which flow a new lead should enter based on product type.
List pipeline stages
Pull the stages of a specific pipeline to map external triggers to the correct sales phase.
List tasks
Pull all pending or overdue tasks to generate a daily priority list for the sales team.
Update company
Modify company details such as size, industry, or address when new information is gathered.
Update contact
Update phone numbers, emails, or job titles to keep the contact record accurate.
Update lead
Change the lead status, move it to a different stage, or update the deal value.
Update task
Mark a task as complete or change the due date when a meeting is rescheduled.
Create Kommo Companies
Action to add one or more companies into the kommo account.
Create Kommo Contact
Action to create one or more contacts in kommo crm.
Create Kommo Lead
Action to create one or more leads in kommo crm.
Create Kommo Tasks
Action to create a task in kommo crm.
List Kommo Companies
Action to list kommo companies with various filter options.
List Kommo Contacts
Action to list contacts in kommo crm.
List Kommo Custom Fields
Action to list custom fields in kommo crm.
List Kommo Leads
Action to list leads in kommo crm.
List Kommo Lead Pipelines
Action to list lead pipelines in kommo crm.
List Kommo Pipeline Stages
Action to list stages of a pipeline in kommo crm.
List Kommo Tasks
Action to list tasks in kommo crm.
Update Kommo Company
Action to update a single company in kommo crm.
Update Kommo Contact
Action to update contacts in kommo crm.
Update Kommo Lead
Action to update a lead in kommo crm.
Update Kommo Task
Action to update a task in kommo crm.

30 actions · scroll to see them all

Frequently asked questions

Ceven manages these as distinct but linked entities. When you create a lead, the agent first checks if a contact already exists using the email address. If a match is found, it links the new lead to that existing contact. If no match exists, it creates a new contact record first and then attaches the lead to it. This prevents the duplication of people while allowing one person to have multiple separate sales opportunities over time. The agent can also link both to a company record if the company name is provided, ensuring a full three way relationship between the organization, the person, and the deal.
Yes. Ceven uses the list custom fields action to identify the unique IDs associated with your specific Kommo setup. Because every account has different custom fields for things like budget, lead source, or product interest, the agent dynamically maps your input to those IDs. When you tell the agent to update a lead with a specific budget, it looks up the budget field ID for that lead type and pushes the value. This means you do not have to manually map every field in a settings menu; the agent handles the translation between your natural language and the Kommo API requirements.
Kommo enforces a strict rate limit on API requests to ensure platform stability. If Ceven detects a 429 Too Many Requests error, it automatically implements an exponential backoff strategy. This means the agent will pause for a few seconds, then try again, increasing the wait time if the error persists. For bulk updates, such as importing a large list of contacts, Ceven batches requests to stay within the allowed window. You will see a notification in your workflow log if a process is slowed down due to rate limiting, but the agent will ensure every single record is eventually processed.
The agent treats tasks as the primary driver of sales activity. You can set up workflows where a lead moving to a specific pipeline stage triggers the creation of a task. For example, when a lead enters the demo stage, Ceven can create a task for the account executive to prepare the presentation. The agent can also monitor for overdue tasks and send a summary to a manager via Slack or email. Because Ceven can update tasks, it can also mark them as complete once it detects a corresponding event, such as a calendar invite being accepted or a meeting note being added.
Yes. Ceven can read your current pipeline structure and move leads by updating the pipeline ID and the stage ID. This is useful for businesses that have separate pipelines for different products or different regions. For instance, if a lead mentions they are interested in a different service, the agent can move that lead from the general inquiry pipeline to a specialized product pipeline. It handles the technical requirement of clearing the old stage and assigning the new one in a single operation, ensuring the lead history remains intact while the lead moves to the correct sales flow.
Ceven supports bulk operations by iterating through lists and executing individual updates or creates. While the agent can handle large volumes, it does so sequentially or in small batches to avoid triggering the security filters of the Kommo API. If you need to update five hundred contacts, the agent will loop through the list and process them. To optimize this, you can use the search action to filter for only the records that actually need updating, which reduces the total number of API calls and makes the workflow run significantly faster while keeping your account in good standing.
Ceven connects to Kommo using a secure authorization flow. When you initiate the connection, you are redirected to your Kommo account to grant the necessary permissions. Once approved, Kommo provides an access token and a refresh token. Ceven stores these tokens using industry standard encryption. The agent uses the access token for daily operations and uses the refresh token to get a new access token whenever the old one expires. This means you do not have to manually reconnect your account every few days, and your credentials are never stored in plain text or exposed to the AI model during execution.
Yes. By utilizing custom fields, Ceven can tag every lead with its origin. Whether the lead comes from a Facebook ad, a referral, or a direct website submission, the agent can capture the source metadata and write it to the lead record in Kommo. This allows you to run reports on which channels are driving the most revenue. If the source is missing, the agent can be programmed to search for the contact in other systems to find the original touch point before creating the lead, ensuring your marketing attribution data remains clean and accurate without manual tagging.

Alternatives to Kommo

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Pipedrive logoPipedriveHubSpot logoHubSpotSalesforce logoSalesforceZoho CRM logoZoho CRM

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