ceven

Humanitix

Syncs event ticket sales and attendee lists into your CRM, automates guest communication based on ticket types, and tracks event revenue for your finance team.

Try Humanitix in Ceven

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Why use Ceven?

  1. AI native Humanitix integration

    • Describe the outcome and Ceven picks the right Humanitix calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Humanitix data, across all 3 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Humanitix access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Humanitix, when, and on whose behalf.
    • The agent pauses and asks when Humanitix is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Humanitix.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Humanitix action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Humanitix, and when to use it.

Get Event
Use this when you have the event id and need full metadata, including date, location, and ticket types.
Get Events
Pull a paginated list of all events in your account. Use this to find event ids or audit your current event calendar.
Get Tags
List all tags associated with your account to use for attendee segmentation or event filtering.
List Attendees
Pull all registered guests for a specific event to sync with a mailing list.
Update Event
Change event details like the start time or description across your public listing.
Cancel Ticket
Void a specific ticket for a guest and trigger a refund workflow in your payment system.
Search Attendees
Query for a guest by name or email to check their registration status.
Create Discount Code
Generate a new promo code for a specific event to drive early bird sales.
Get Ticket Types
Pull the different tiers of tickets available for an event and their current pricing.
Assign Tag
Add a specific tag to an attendee record for better segmentation in downstream tools.
Get Event Revenue
Pull the total gross sales for a specific event id to update a financial dashboard.
List Event Images
Retrieve the URLs for images associated with an event for use in marketing emails.

12 actions · scroll to see them all

Frequently asked questions

Ceven implements a smart queuing system to respect Humanitix API constraints. If a workflow triggers a massive pull of attendee data for a large festival, the agent automatically throttles the requests to stay within the allowed limits. You will see a background processing status in the UI if the volume of data requires multiple batches. This prevents your API key from being temporarily blocked and ensures that data arrives in your CRM in the correct order without gaps. We use exponential backoff logic so that any rate limit hit results in a brief pause before retrying the request automatically.
Yes, Ceven can trigger the ticket cancellation process in Humanitix. However, the actual movement of funds depends on your payment gateway settings. The agent can mark a ticket as canceled and then call your payment provider, such as Stripe, to issue the actual refund to the customer. This two step process ensures that your guest list stays accurate while your books remain balanced. You can build a workflow where a customer request email triggers the refund in both systems simultaneously after a manager provides a digital sign off in Slack.
Absolutely. You can configure Ceven to monitor your entire Humanitix account or select specific events. For organizations running a series of workshops, the agent can create a separate folder or tag in your CRM for each unique event id. This allows you to maintain a clean database where you know exactly which event a guest attended and which ticket tier they purchased. The agent handles the mapping of event names to your internal project codes so the data is useful for your reporting team.
Tags in Humanitix act as the primary filter for routing logic. When Ceven pulls an attendee, it checks the associated tags to decide the next action. For example, a guest tagged as VIP might trigger a high priority notification to your events team and a specialized welcome email. Guests tagged as General Admission might just be added to a standard mailing list. You can manage these tags directly in Humanitix and Ceven will pick up the changes the next time it syncs the attendee record.
Ceven uses industry standard encryption for all data in transit and at rest. We connect to Humanitix via a secure API connection, meaning we never store your login credentials. The data pulled from Humanitix is used only to execute the workflows you define and is not shared with third parties. You have full control over which events the agent can access and can revoke the connection instantly from your dashboard. All API calls are logged so you can audit exactly what data was accessed and when.
Currently, the Humanitix integration focuses on reading event data and managing attendees. While you can update existing event details or manage tickets, the creation of a brand new event shell must be done within the Humanitix dashboard. This is a limitation of the current API version provided by Humanitix. Once the event is created manually, Ceven can take over all the automation, from syncing the initial ticket sales to managing the attendee list and sending out the final post event surveys.
Ceven monitors for changes in attendee records, such as an updated email address or a changed ticket tier. When a change is detected, the agent pushes the update to your connected tools to keep everything in sync. This prevents the common problem of sending a confirmation email to an old address after a guest has updated their profile. The sync happens on a polling interval or via webhooks where available, ensuring that your guest list is always a reflection of the current state in Humanitix.
Yes, this is one of the most common uses for the integration. You can set up a workflow where a new ticket purchase in Humanitix triggers an email via SendGrid or Gmail. Because Ceven has access to the ticket metadata, you can customize the email with the guest name, event date, and specific instructions based on their ticket type. You can also schedule these emails to go out at a specific time before the event, such as a reminder forty eight hours before the doors open.

Alternatives to Humanitix

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

Eventbrite logoEventbriteTicketmaster logoTicketmasterLuma logoLuma

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