ceven

Productlane

Connects your customer feedback loop to your product roadmap by syncing Productlane widget events and feedback submissions directly into your internal workflows.

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Why use Ceven?

  1. AI native Productlane integration

    • Describe the outcome and Ceven picks the right Productlane calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Productlane data, across all 39 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Productlane access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Productlane, when, and on whose behalf.
    • The agent pauses and asks when Productlane is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Productlane.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Productlane action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Productlane, and when to use it.

Enable Widget
Use this when the widget is currently disabled and needs to be active for user feedback collection.
Close Widget
Hide the widget from the user interface after a specific interaction or workflow completion.
Disable Widget
Turn off the widget across the entire page programmatically to prevent any user input.
Remove Event Listener
Use this to deregister a previously registered widget event listener after the callback logic is no longer needed.
Register Event Listener
Set up a listener for open, close, submit, or widgetloaded events to trigger downstream automation.
Open Widget
Generate the javascript snippet required to programmatically display the widget on the front end.
Open Docs Article
Push a specific documentation article into the widget view to guide the user in real time.
Toggle Widget State
Switch the widget between open and closed states based on user behavior or page triggers.
Get Widget Status
Check if the widget is currently enabled or disabled on the active page.
List Active Listeners
Pull a list of all currently registered event listeners for the Productlane widget.
Update Widget Config
Modify the appearance or behavior settings of the widget for a specific user session.
Clear Widget Session
Reset the widget state and clear any cached user interactions for the current session.
Enable Productlane Widget
Tool to enable the productlane widget. use after confirming the widget is currently disabled.
Close Productlane Widget
Tool to close the productlane widget. use when you need to hide the widget after completing an interaction.
Disable Productlane Widget
Tool to disable the productlane widget across the entire page. use when needing to turn off the widget programmatically.
Widget off event
Tool to remove a previously registered widget event listener. use after widget setup to deregister callbacks.
Register Widget Event Listener
Tool to register a listener for productlane widget events. use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetloaded' events.
Open Productlane Widget
Tool to generate a javascript snippet that opens the productlane widget. use when you need to programmatically display the widget on your front end after page load.
Open Productlane Docs Article in Widget
Tool to open a specific docs article in the productlane widget. use after widget initialization and load.
Toggle Productlane Widget
Tool to toggle the productlane widget between open and closed states. use after widget initialization.

20 actions · scroll to see them all

Frequently asked questions

Ceven connects to the Productlane event system by registering listeners for specific interactions. When a user triggers an event like submit or open, Productlane sends a signal that Ceven intercepts. The agent then evaluates this signal against your predefined workflow rules. For example, if a submit event contains keywords related to a bug, the agent can immediately create a ticket in your project management tool. This happens in real time, ensuring that the feedback loop between the user and the product team is as short as possible without requiring manual monitoring of the Productlane dashboard by your staff.
Yes. By using the Open Docs Article action, Ceven can programmatically push a specific piece of documentation directly into the Productlane widget. This is highly effective when combined with an AI agent that analyzes a user query and determines that a specific guide would solve the problem. Instead of sending the user to a separate help center page and breaking their flow, the agent opens the article within the widget overlay. This keeps the user in the product while providing the exact information they need to resolve their issue independently.
One specific quirk of the Productlane integration is that widget control actions like Enable or Disable require the javascript snippet to be properly loaded in the browser context before the agent can execute the command. If the page has not fully initialized the Productlane script, these calls will fail with a reference error. Additionally, certain widget customizations are tied to your Productlane plan tier. If you attempt to trigger an advanced configuration via Ceven that is not available on your current subscription level, the API will return a permission error and the widget will remain in its default state.
No. Ceven acts as the operational layer that sits between Productlane and your other tools. You still use the Productlane dashboard for high level feedback analysis and manual triaging. Ceven focuses on the automation of the repetitive tasks around that feedback. While the dashboard is where you see the big picture, Ceven is where you define the logic for how individual pieces of feedback move through your organization. It automates the plumbing so your team can spend more time analyzing the feedback and less time moving data between tabs.
Ceven uses secure tokens to communicate with the Productlane API and manage widget events. When you register a listener, the request is authenticated using your account credentials stored in our encrypted vault. We follow the principle of least privilege, ensuring the agent only has access to the specific widget controls and event streams required to run your workflows. All communication between Ceven and Productlane is encrypted using industry standard TLS, ensuring that user feedback and internal configuration data are never exposed to unauthorized parties during transit.
Yes. You can build a workflow in Ceven that checks user attributes from your CRM or database and then calls the Enable or Disable Widget actions accordingly. For instance, you might want the feedback widget to be visible only to beta testers or users on a specific enterprise plan. The agent can evaluate the user identity upon page load and programmatically decide whether to show the widget. This allows for a highly targeted feedback strategy where you only solicit input from the most relevant cohorts of your user base.
Ceven includes a robust retry mechanism and error logging for all Productlane event listeners. If a webhook or event signal is missed due to a temporary network glitch, the agent attempts to reconcile the state the next time the widget is interacted with. You can monitor these failures in the Ceven activity log, which provides a detailed trace of why a specific event did not trigger the expected downstream action. This ensures that you have full visibility into your feedback pipeline and can fix any broken logic quickly.
Yes. This is a common pattern implemented by registering a listener for the submit event. Once the agent detects that the submit event has successfully fired and the data has been captured by Productlane, it can immediately trigger the Close Widget action. This creates a cleaner user experience by removing the overlay as soon as the user has completed their task. You can even add a slight delay to the closure to allow a success message to be read by the user before the widget disappears.

Alternatives to Productlane

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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