ceven

Satismeter

Syncs customer feedback and survey responses into your CRM and triggers automated follow up actions based on user sentiment scores.

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Why use Ceven?

  1. AI native Satismeter integration

    • Describe the outcome and Ceven picks the right Satismeter calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Satismeter data, across all 5 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Satismeter access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Satismeter, when, and on whose behalf.
    • The agent pauses and asks when Satismeter is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Satismeter.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Satismeter action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Satismeter, and when to use it.

Embed Survey
Use this to generate the javascript snippet needed to place a SatisMeter survey on a specific web page after you have your write key.
Get Unsubscribed Emails
Pull the list of all email addresses that have opted out of surveys for a specific project to ensure compliance.
List Surveys
Retrieve all active and archived survey campaigns within a project using the project ID.
List Users
Pull a list of users associated with a project, including pagination for accounts with large user bases.
Update Unsubscribed Emails
Bulk add or remove email addresses from the unsubscribe list to manage communication preferences.
Create Survey Trigger
Use this to define the logic for when a survey should appear to a user based on app events.
Get User Feedback
Pull specific survey responses for a single user to analyze their sentiment history.
Modify Project Settings
Update the general configuration and metadata for a SatisMeter project.
Search Survey Responses
Query feedback responses based on specific keywords or score ranges.
Export Survey Data
Trigger a data export of all responses for a given timeframe into a structured format.
Sync User Metadata
Push custom user attributes into SatisMeter to allow for better survey filtering.
Delete Old Survey
Remove outdated survey campaigns that are no longer collecting data.

12 actions · scroll to see them all

Frequently asked questions

Ceven implements an intelligent queuing system to respect SatisMeter API thresholds. If a workflow triggers a massive bulk update of users or unsubscribe lists, the agent automatically spaces out the requests to prevent 429 errors. We use an exponential backoff strategy, meaning if SatisMeter tells us to slow down, the agent pauses for a short duration before retrying. This ensures that your critical feedback syncs do not fail during high traffic periods or during large data migrations. You will see a status indicator in the workflow logs if the agent is currently throttling requests to maintain a healthy connection with the SatisMeter servers.
Yes. You can build a workflow where a specific tag in your CRM, such as Do Not Contact, triggers the Update Unsubscribed Emails action in SatisMeter. The agent monitors your CRM for that tag and immediately pushes the email address to the SatisMeter opt out list. This prevents the common mistake of sending a survey to a customer who has already asked to be removed from all communications. Because this happens in real time, you maintain a high level of compliance and avoid irritating your users with unwanted survey invites, which protects your overall brand sentiment and deliverability.
Ceven supports multi project environments by requiring a project ID for each action. You can map different CRM folders or account segments to different SatisMeter project IDs within a single workflow. For example, you can send feedback for your mobile app to one project and feedback for your web dashboard to another. The agent handles the routing by checking the project ID metadata attached to the user record before calling the API. This allows you to maintain clean data silos for different product lines while using one centralized Ceven agent to orchestrate the movement of that data.
When the agent attempts to pull data for a user who does not exist in SatisMeter, it follows a configurable fallback logic. By default, the agent will log a skip event and move to the next record to avoid breaking the entire workflow. However, you can configure the agent to automatically create the user record using the Sync User Metadata action if it detects a missing ID. This ensures that your feedback loop is always complete and that every user in your CRM has a corresponding profile in SatisMeter ready to receive surveys.
SatisMeter employs pagination for the List Users endpoint, which means it only returns a set number of records per call. Ceven handles this automatically by walking the cursor through every page of results until the full list is retrieved. One specific quirk to note is that for extremely large projects with hundreds of thousands of users, this process can take several minutes and may hit timeout limits on very restrictive network configurations. In these cases, we recommend using filtered queries or smaller batches to ensure the agent can process the data without interruption.
Yes, you can use the Embed Survey action to get the correct snippet and then use a Ceven workflow to decide when that snippet is served to the user. By combining SatisMeter with your own event tracking, the agent can identify when a user has completed a key milestone, such as finishing their first project setup, and then trigger the survey display. This ensures that you are collecting feedback at the moment of highest relevance, which typically leads to higher response rates and more accurate sentiment data than sending a random email survey.
Ceven uses encrypted connections for all API calls to SatisMeter. Your write keys and project IDs are stored using AES 256 encryption at rest and are only decrypted in memory at the exact moment the API call is made. We never log your raw API keys in our internal logs or expose them to the LLM during the prompt construction phase. Access is strictly scoped to the project IDs you provide, and you can rotate your SatisMeter keys at any time, which will immediately invalidate the previous connection until you update the key in the Ceven integration dashboard.
Yes. While SatisMeter collects the raw text, Ceven passes that text through a sentiment analysis layer before pushing it to your CRM. The agent can categorize a response as positive, neutral, or negative and then route it to the appropriate team. For instance, a response containing words like frustrated or broken will be flagged as high priority and sent to the engineering team, while a response saying love this feature will be sent to the marketing team for a potential case study. This turns raw text into actionable data points without requiring manual review.

Alternatives to Satismeter

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

SurveyMonkey logoSurveyMonkeyTypeform logoTypeformQualtrics logoQualtricsHotjar logoHotjar

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