ceven

SMS Alert

Triggers multi channel notifications across SMS, WhatsApp, and Telegram based on your business events and manages your contact lists automatically.

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Why use Ceven?

  1. AI native SMS Alert integration

    • Describe the outcome and Ceven picks the right SMS Alert calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your SMS Alert data, across all 23 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke SMS Alert access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in SMS Alert, when, and on whose behalf.
    • The agent pauses and asks when SMS Alert is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach SMS Alert.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every SMS Alert action to support review and sign off.

Supported tools

Every action Ceven's agents can run on SMS Alert, and when to use it.

Get balance
Pull the current SMS credit balance to check if you have enough funds before starting a bulk campaign.
Get group list
Fetch all contact groups associated with your account to identify the right segment for a broadcast.
Get group detail
Retrieve specific details of a single contact group using the group ID.
Get sender ID list
Pull the list of approved sender IDs to choose the correct brand identity for a message.
Get template list
Retrieve all saved SMS templates to find the correct message body for a workflow.
Create contact
Add a new contact to your database with their phone number and identifying details.
Create group
Create a new contact group to organize users by region, status, or customer tier.
Create short URL
Convert a long link into a short URL to save characters in an SMS message.
Create template
Define a reusable message template with placeholders for dynamic content.
Delete contact
Remove a specific contact from the system using their unique ID.
Delete group
Permanently remove a contact group from your account.
Edit contact
Update the phone number or name of an existing contact in your list.
Edit group
Rename an existing contact group to better reflect its current purpose.
Generate OTP
Create and send a one time password to a mobile number using a predefined template.
Get sent report
Pull delivery reports for a specific campaign to analyze success rates.
Get SMS Alert Balance
Tool to retrieve the current sms credit balance. use when you need an up to date credit status before sending messages.
Get SMS Template List
Tool to retrieve list of sms templates from your smsalert account. use when you need to display or manage your smsalert templates.
Create New Contact
Create new contact
Create New Group
Tool to create a new contact group. use when needing to organize contacts into a new group.
Create SMS Template
Tool to create a new sms template. use when you need to define reusable message content.
Delete Short URL
Tool to delete an existing short url. use after confirming the short url's id.
Delete SMS Template
Tool to delete an existing sms template. use when you have the template id to remove it.
Update User Profile
Tool to update user account profile details. use when modifying authenticated user profile after login.
Edit SMS Template
Tool to edit an existing sms template. use when you need to update a template after confirming the template id.
Get Sent SMS Report
Tool to retrieve sms campaign sent report details. use after campaigns are sent to analyze delivery results.

25 actions · scroll to see them all

Frequently asked questions

Ceven does not provide the credits themselves. You must maintain a positive balance within your SMS Alert account. The agent can be configured to monitor your balance using the Get Balance action. You can build a workflow where the agent sends you a notification via email or Slack when your credits drop below a certain threshold, ensuring your automated notifications never stop running due to a lack of funds. This prevents silent failures in your customer communication pipeline during high traffic periods.
Yes. While the API allows for specific channel selection, Ceven can orchestrate a multi channel waterfall. For example, the agent can attempt to send a WhatsApp message first because it is richer in content. If the delivery report indicates a failure or if the user is not on WhatsApp, the agent can automatically fall back to a standard SMS. This ensures that your critical alerts reach the customer regardless of their preferred app or device capabilities.
Sender IDs are managed directly in your SMS Alert dashboard for compliance and verification. Ceven can pull your list of approved Sender IDs to ensure the agent uses a verified identity. If you try to send a message with a Sender ID that has not been approved by the carrier or the platform, the message will likely be blocked. The agent can validate the Sender ID against your approved list before attempting to fire the request to avoid API errors.
Ceven uses the Generate OTP tool to trigger the SMS Alert internal OTP engine. This is more secure than generating a code within the workflow because it leverages the platform native logic for expiration and verification. The agent simply provides the mobile number and the template ID. The platform then handles the random code generation and delivery. You can then use Ceven to verify the code against the API response when the user submits it on your website.
Yes. SMS Alert imposes rate limits on the number of API requests per second depending on your account tier. If your workflow attempts to send thousands of messages in a single burst, you may encounter 429 Too Many Requests errors. Ceven manages this by implementing an internal queue and retry logic with exponential backoff. This ensures that your bulk campaigns are delivered as quickly as possible without triggering the platform security blocks or getting your account flagged for spam.
When a workflow needs to send a link, the agent calls the Create Short URL action. SMS Alert generates a unique short link and returns it to the agent. Ceven then inserts this short link into the message body. This is critical for SMS because it preserves character count and allows you to track click through rates via the SMS Alert reporting tools. The agent can also delete these URLs once a campaign is over to keep your account clean.
Absolutely. The agent can use the Create Group and Edit Contact actions to segment your audience in real time. For instance, if a customer changes their subscription level in your CRM, Ceven can move them from the Standard group to the VIP group in SMS Alert. This allows you to target specific segments with tailored templates without having to export and import CSV files manually between your database and the messaging platform.
Ceven can use the Get Sent SMS Report tool to poll for delivery status. You can build a workflow that triggers a specific action if a message remains in a pending or failed state for more than ten minutes. For example, if a critical security alert fails to deliver via SMS, the agent can automatically trigger a phone call or an email as a secondary notification method to ensure the user is notified of the urgent event.

Alternatives to SMS Alert

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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