ceven

Simplesat

Syncs customer satisfaction scores into your CRM, triggers immediate alerts for negative feedback, and closes the loop by drafting personalized responses to survey takers.

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Why use Ceven?

  1. AI native Simplesat integration

    • Describe the outcome and Ceven picks the right Simplesat calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Simplesat data, across all 8 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Simplesat access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Simplesat, when, and on whose behalf.
    • The agent pauses and asks when Simplesat is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Simplesat.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Simplesat action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Simplesat, and when to use it.

Create or update customer
Use this to add a new customer or refresh details for an existing one using their email address as the primary key.
Create or update team member
Add a new staff member or update their profile to ensure survey attribution is mapped to the correct agent.
Get customer by email
Pull the full profile and history for a specific customer to see their lifetime satisfaction score.
List recent surveys
Pull a list of the most recent survey responses to identify immediate trends or urgent detractors.
Get survey details
Retrieve the full text and score of a specific survey response including metadata and timestamps.
Search customers
Find customers by name or email to verify if they have already provided feedback in the current quarter.
Update survey status
Mark a survey response as resolved or handled once the customer success team has closed the loop.
Get team member stats
Pull performance metrics for a specific agent to see their average CSAT across all closed tickets.
List all team members
Pull a directory of all active team members tracked in Simplesat for mapping to other internal tools.
Filter surveys by score
Pull all responses within a specific score range to analyze common themes among promoters or detractors.
Delete customer record
Remove a customer from Simplesat to comply with data privacy requests or cleanup old test data.
Get account settings
Pull the current configuration of survey triggers and email templates for the Simplesat account.

12 actions · scroll to see them all

Frequently asked questions

Ceven uses the email address as the unique identifier for every customer. When the agent triggers a create or update action, Simplesat first checks if that email already exists in the database. If a match is found, the system simply updates the existing record with the new information provided. If no match exists, it creates a brand new customer profile. This ensures that your satisfaction history remains tied to a single identity regardless of how many different workflows trigger an update, preventing the fragmentation of CSAT data across multiple duplicate entries for the same person.
Yes. You can set up a workflow that monitors for new survey submissions. When a response arrives, the agent reads the numerical score. You can define logic such as if the score is 1 or 2, then create a high priority task in your project management tool. If the score is 5, the agent can send a request to the customer asking for a public review on G2 or Capterra. This turns Simplesat into a trigger for your entire customer retention strategy instead of just a place where data sits.
Ceven can read and update team member data to ensure that every piece of feedback is attributed to the right person. By syncing your employee directory with Simplesat, the agent can automatically track which agents are consistently receiving high scores and which ones might need more training. You can build a weekly report that pulls these stats and summarizes the qualitative feedback for each team member, allowing managers to provide concrete coaching based on actual customer words rather than just a raw average score.
Simplesat imposes rate limits on their API to ensure platform stability. Depending on your plan, you may encounter limits on the number of requests per minute. Ceven manages this by implementing an automatic retry logic with exponential backoff. If the agent hits a rate limit, it will pause and wait before attempting the request again. For very large bulk updates, such as syncing thousands of customers at once, we recommend scheduling the workflow during off peak hours to avoid hitting these thresholds and causing temporary delays in your automation.
Yes. Because Ceven has access to the delete customer record action, you can build a privacy workflow. When a user submits a data deletion request through your website, the agent can automatically locate that user in Simplesat by email and remove their record permanently. This ensures that you are not keeping personally identifiable information longer than necessary and that your feedback data remains compliant with global privacy laws without requiring a manual search and delete process for every single request.
When Ceven pulls survey details, it retrieves not only the score and the comment but also the associated metadata. This includes things like the ticket ID from your helpdesk or the specific product version the user is on. The agent can use this metadata to route the feedback to the correct department. For example, if the metadata shows the survey is linked to a billing ticket, the agent can send the feedback directly to the finance team instead of the general support queue.
Closing the loop is one of the strongest use cases for this integration. The agent can detect a new survey response and immediately look up the customer's contact details. It then uses a large language model to analyze the sentiment and specific complaints in the survey text to draft a personalized response. This draft is placed in your email tool or helpdesk for a human to review and send. This ensures that no customer who leaves negative feedback goes ignored, which is critical for preventing churn.
While Simplesat provides its own charts, Ceven allows you to export this data into your own data warehouse or spreadsheet for custom analysis. You can set up a daily workflow that pulls all new surveys and appends them to a master tracking sheet. The agent can also summarize the top three reasons for score drops each week by analyzing the text of all surveys with a score of 3 or lower, providing a narrative summary that is more actionable than a simple line graph.

Alternatives to Simplesat

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

SurveyMonkey logoSurveyMonkeyTypeform logoTypeformDelighted logoDelightedQualtrics logoQualtrics

Try Ceven on your stack

Plug Ceven on top of the tools you already run. Connect Simplesat and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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