ceven

Fireberry

Syncs every lead, deal, and contact event into your operations layer, automates follow up tasks based on pipeline shifts, and keeps your CRM data clean without manual entry.

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Why use Ceven?

  1. AI native Fireberry integration

    • Describe the outcome and Ceven picks the right Fireberry calls, fills the parameters, and checks the result.
    • Structured, agent friendly tool schemas so each call runs reliably instead of by guesswork.
    • Rich coverage for reading, writing, and querying your Fireberry data, across all 123 of its actions.

  2. Managed auth

    • Built in OAuth with automatic token refresh and rotation.
    • One place to manage, scope, and revoke Fireberry access.
    • Per user and per environment credentials instead of shared keys.

  3. Agent optimized design

    • Actions are tuned from real success and error rates so reliability climbs over time.
    • Full execution logs so you always know what ran in Fireberry, when, and on whose behalf.
    • The agent pauses and asks when Fireberry is unclear instead of plowing ahead.

  4. Enterprise grade security

    • Fine grained access so you control which agents and people can reach Fireberry.
    • Least privilege by default, read scopes first and only the writes a workflow needs.
    • A full audit trail of every Fireberry action to support review and sign off.

Supported tools

Every action Ceven's agents can run on Fireberry, and when to use it.

Create record
Use this when you need to insert a new lead, contact, or deal into a specific Fireberry table using provided record data.
Query records
Pull specific records from a Fireberry module using filters, sorting, and pagination to find a target list of entries.
Get picklist values
Retrieve all available dropdown options for a specific field to ensure data entry matches the required system values.
Update record
Modify existing field values on a Fireberry record. Use this for stage changes or updating contact details.
Delete record
Remove a record from a Fireberry table. Use this for cleaning up test data or removing duplicates.
Get record by ID
Pull the complete data set for a single Fireberry record using its unique identifier.
Search records
Perform a keyword search across multiple Fireberry modules to locate a customer or company.
Upsert record
Create a new record or update an existing one if a match is found based on a unique identifier.
List modules
Pull a list of all available tables and modules within the Fireberry instance to identify target destinations.
Add note
Append a text note to a specific record to maintain a history of agent actions or customer interactions.
Link records
Create a relationship between two existing records, such as connecting a contact to a specific deal.
Get field metadata
Pull the technical definition and constraints of a field to validate data types before writing.
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Fireberry: Query Records
Tool to query records with filtering, sorting, and pagination. use when you need to retrieve specific fireberry records by module.

14 actions · scroll to see them all

Frequently asked questions

Ceven operates using the permissions assigned to the API user or the authenticated account that connects to the platform. If the connected user does not have edit access to a specific module, such as the financial records table, the agent will receive a forbidden error when attempting to write. We recommend creating a dedicated integration user in Fireberry with a permission set that covers only the modules required for your workflows. This ensures that the agent cannot accidentally modify system settings or access sensitive payroll data that the sales team should not see. You can audit these permissions within the Fireberry administration panel at any time.
Yes, Fireberry imposes API rate limits that vary based on your subscription tier. If a workflow triggers a massive batch update, such as updating ten thousand records at once, Fireberry may return a rate limit error. Ceven handles this by implementing an exponential backoff strategy, meaning the agent will pause and retry the request automatically. However, for extremely large data migrations, we suggest scheduling the workflow to run in smaller chunks over several hours. This prevents the API from throttling your account and ensures that other real time integrations continue to function without interruption or latency issues.
Absolutely. You can set up a workflow where the agent monitors for a specific trigger, such as a signed contract being uploaded to a folder. Once detected, the agent calls the update record action to move the deal stage from proposal to closed won in Fireberry. It can then simultaneously create a follow up task for the account manager and send a welcome email to the client. This removes the need for sales reps to manually drag deals across the board, ensuring your pipeline reporting is always accurate and reflects the actual state of your business operations in real time.
The agent uses a search first approach before creating any new entry. When a workflow is triggered to add a lead, the agent first performs a search query using the email address or company domain. If a match is found, the agent can be instructed to either update the existing record or alert a human for a manual merge. This prevents the common problem of having multiple entries for the same client, which often happens when leads come from different marketing channels. By enforcing this check at the workflow level, your Fireberry database remains a clean source of truth.
Yes, Ceven fully supports custom fields. The agent uses the get field metadata and get picklist values tools to understand the structure of your specific Fireberry instance. Whether you have added custom checkboxes for lead qualification or unique text fields for industry verticals, the agent can read and write to them just like standard fields. If you change a field name in Fireberry, you may need to update the field mapping in your Ceven workflow to ensure the agent continues to send data to the correct location without errors.
Ceven can handle bulk imports by iterating through a data source, such as a CSV file or a Google Sheet, and calling the create record action for each row. Because we use the Fireberry API, these imports are subject to the same validation rules as manual entries. If a record is missing a required field, the agent will log the error for that specific row and continue with the rest of the list. This allows you to clean and transform your data within the workflow before it ever hits your CRM, ensuring high data quality.
If the Fireberry API becomes unavailable, Ceven enters a retry queue. The agent will attempt to execute the pending action at increasing intervals to avoid overloading the system once it comes back online. You will receive a notification if a workflow fails after the maximum number of retries is reached. This ensures that critical data, such as a new high value lead, is not lost during a temporary outage. Once connectivity is restored, the agent processes the queued actions in the order they were received to maintain chronological integrity.
Yes, by combining Fireberry with an email tool, Ceven can act as a sophisticated automation layer. For example, when a lead status changes to contacted in Fireberry, the agent can trigger a sequence of personalized emails via Gmail or Outlook. It can pull the lead name and company from the Fireberry record to populate the email template. This ensures that your communication is timely and personalized without requiring the sales rep to manually send every single message, allowing them to focus on high value conversations instead of repetitive typing.

Alternatives to Fireberry

Other tools that solve a similar problem. Ceven supports these too, so you can switch or run more than one at once.

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Plug Ceven on top of the tools you already run. Connect Fireberry and the rest of your stack, describe the outcome, and its agents handle the work end to end, days of it in minutes.

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